BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 01-12-2010, 11:56 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8800
Carrier: AT&T
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 5.0 stopped working after latest update (Exchange 2007 environment)

Please Login to Remove!

I have an Exchange 2007 server with the latest service pack. I had our Blackberry server working fine, though with a few issues. I have the 5.0 BES server software installed and have been using it for the past few months without much trouble. The only issue that plagues me is if I restart our exchange server, I have to manually restart the BES (or simply restart the BES services) or it stops receiving e-mail.

This morning I ran the latest BES update to prepare for migrating users to Exchange 2010. After running this update i restarted services and since then, no e-mails have been sent out. It shows the last received time for each BES client before I ran the update. I have tried to restart the Exchange server and the BES a few times but still have not been able to get this working.

I went into the server config of the BES and verified that I can access the MAPI profile (which it still conencts to) and verified LDAP works. Also, it seems to connect the Exchange server without a problem because I can add a new BES account and it is pulling the data from our GAL properly.

Any suggestions are appreciated!
Offline  
Old 01-13-2010, 09:14 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2004
Location: NY
Model: 9700
OS: 5.0.0.423
Carrier: AT&T
Posts: 74
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did you run HandheldCleanup.exe in the CLI?

I forgot the syntax but that should get it going again.
Offline  
Old 01-14-2010, 09:19 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2005
Model: 8800
Carrier: AT&T
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It seems that the issue is a problem with the most recent rollup. if I install 5.0 SP1 it seems to fix the issue. Then if I install the update after SP1, it breaks it again. I'll stick to SP1 for now since this seems to work.
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.