We are having 2 (at least) major issues since we upgraded to 4.0. At first, we thought everything was great, then we noticed some issues:
1) We have a 'dual alias' email system, meaning that the email address we give out to people is translated at the firewall into an internal user name, which we use to login to Exchange (5.5). In the past, if we used our
address from the Blackberry to send an invitation for a Calendar event, it 'automatically' translated it and forwarded it direct to the recipient within the Exchange system, it didn't send it outside. Now, it goes outside, which strips the 'invitation' flag off and all the recipient gets is a text email. We can prove this by sending an invite to an 'internal' email address (which our users don't use) and it works fine. This is the case both on the handheld and on our Outlook 2003 client. RIM support has been less than helpful. Any ideas? I'm sure I'm forgetting details, but ask and I'll try to feed any info you need.
2) We have 4 handhelds that will not take the IT Policy (it comes back with simply 'error' rather than 'Applied Succesfully'. Sometimes we get a real oddball date for the last attempt as well. This is occuring on 4 handhelds only.
To test, we took a user who was having issues, and we delete the user from the BES, move the SIM to another Blackberry (which was taking the policies OK for another user), nuked the handheld to make sure it was clean, and reloaded it. It then took the policy OK.
Then, we took the SIM from a working user, put it in the 'bad' handheld, and repeated the above process, and it will NOT take the policy. It seems to me like hardware, but to have 4 go bad at exactly the same time seems too coincidental.
Thoughts on either of these? I've been in love with this system until this week, and I'm about to throw it out the window...