Take a look at the attached image from my BES server and PLEASE assist me in understanding what I am looking at.
Doug G. had his BlackBerry account TERMINATED with his wireless provider when he switched to an iPhone back around the 5th of December. He had the phone number from the BlackBerry swapped to his new iPhone. He shut off the power to his BlackBerry, and put it in a night stand at home. Doug has verified that no other family member has been using it. Doug also stated that the BlackBerry device does NOT have wireless service to it at this time.
PLEASE help me understand HOW or WHAT is causing my BES to tell me that the 'Last Contact Time' is dated this morning.
*ANY* help would be appreciated.