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Old 02-02-2010, 02:44 PM   #1 (permalink)
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Exclamation AT&T Bold Not syncing with BES

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We have a AT&T Blackberry Bold that is not syncing with our BES, meaning when she reads or deletes an email in Outlook on our Exchange it doesnt show up as read on her blackberry nor does it delete it when she deltes from outlook. Any ideas?? I could really use the help on this one and fairly quick.

Old 02-02-2010, 03:17 PM   #2 (permalink)
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First of all, I have moved your post to a more appropriate location.

Second, it is not a good idea to use an email address (which is what I assume that you have done) as a user name. Bots are constantly searching forums and website harvesting email addresses.
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Old 02-02-2010, 04:01 PM   #3 (permalink)
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This will explain alot about reconcile
View Document

Dont foget kb KB04853 in that doc

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

On Device also double check:

Make sure that Wireless Reconcile is set to On. Sometimes toggling that to off, saving it, then turning it back on.
Messages Options - Email reconciliation -
Delete on Mailbox and handheld,
wireless reconcile = Yes
On conflicts = Mailbox wins.
unlock your phone here
I am on
BES 10 running sweet for my Passport, Z30, Z10 and Q10

Last edited by knottyrope : 02-02-2010 at 04:03 PM.
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