I just started here and this is the first time that I have had to work on our BES server here. I have only had limited exposure to BES in the past and it seemed pretty stright forward to me.
I have been asked to clean up the servers and remove old user accounts. I have looked on our Domain controller and Exchange severs already and now looking at the BES.
After comparing all the users I have found 4 users on the BES that do not exist in the Domain or Exchange servers. When I try to remove them from the BES I get "Failed to access the mailbox for this user" for each account. I have tried to look at the properties and get the same error message. I have no problem with the rest of the accounts and I have removed accounts for others who are no longer here with out a problem.
I have BES 3.6 for Exchange running on Windows 2000 Server
My Exchange Server is Exhange 20003 on Windows 2003 using Active Dir.
Hi, I also have this issue on BES 4.0. Open a dos prompt and navigate to the utility folder. Run the command handheldcleanup.exe (with switches). I am not sure if this is on a 3.x version...word of caution, when we run this util it also removes active Blackberry users. I am not saying that this will happen to you but just be aware of adverse affects.