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Old 02-08-2010, 10:17 AM   #1 (permalink)
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Default Carrier Change/Phone Change procedure?

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Hi All,

What's the best way to handle a carrier and phone change with BES. We are switchign carriers, so I am pretty sure thats a non-issue. Numbers will be ported but the phones are going from old 8703e's to Bold 9700's. Do I have to delete the users and re-add/activate, or can I just assign a new enterprise activation password and do it over the air and BES re-assigns the new device? If I have to delete the user, should I leave all BES info in the mailbox or get rid of it?

Thanks!
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Old 02-08-2010, 10:43 AM   #2 (permalink)
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Just do an Ent Activation on the new berry and you're set.
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Old 02-08-2010, 10:45 AM   #3 (permalink)
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Thanks for the reply, I was hoping it was that easy !
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Old 02-08-2010, 10:46 AM   #4 (permalink)
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You don't need to remove the user - just set the activation password as TargetIT says and activate the device.

One word of caution, since I've done this 8 million times - make sure the new device shows registered with the new network (you'll see a registration message in the Messages app), you see a Browser icon, and you can send/receive a PIN message.

I've run into many ports where the new carrier didn't put the correct BlackBerry data plan (or any data plan) on a new device, which cause the activation to fail.
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Old 02-08-2010, 10:48 AM   #5 (permalink)
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Yeah, the carrier we are moving from does it religiously. In fact, when we signed up with them 2 years ago they managed to deliver all 25 devices to their new customer on BIS!! I didn't have a TSupport plan, it was friday at 5 pm. Guess how pissed I was?
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Old 02-08-2010, 10:57 AM   #6 (permalink)
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Look at my signature for free way to check it.

Activation Readiness tool is a very nice tool and now is free for anyone that signs up
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Old 02-08-2010, 11:16 AM   #7 (permalink)
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+2 for the activation readiness tool. Has come in quite handy when having to call carriers and they say the correct plan is on a line.
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Old 02-08-2010, 11:20 AM   #8 (permalink)
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Thanks Knottyrope, registering today!
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