CPU out of range
 

Running two BES-Server2008 VM's-vSphere 4.0 with a shared remote DB-SQL 2005. Reviewing my controller logs and I see this. Anyone seen this before? My controller log is littered with this all day.


[40000] (01/18 18:22:19.462):{0x954} CPU Usage is out of range -15337.306202, RunningTime since last call -158281, Time since last call 1032
[40000] (01/18 18:25:22.496):{0x954} CPU Usage is out of range -1.476378, RunningTime since last call -15, Time since last call 1016
[30000] (01/18 18:29:02.068):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 18:39:02.229):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[40000] (01/18 18:41:38.905):{0x954} CPU Usage is out of range -1.453488, RunningTime since last call -15, Time since last call 1032
[30000] (01/18 18:49:02.397):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 18:59:02.557):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 19:09:02.721):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 19:19:02.890):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 19:29:01.981):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 19:39:02.154):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 19:49:02.313):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[40000] (01/18 19:54:51.007):{0x954} CPU Usage is out of range -66.569767, RunningTime since last call -687, Time since last call 1032
[40000] (01/18 19:58:55.021):{0x954} CPU Usage is out of range -3.003876, RunningTime since last call -31, Time since last call 1032
[30000] (01/18 19:59:02.487):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 20:09:02.640):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[30000] (01/18 20:19:02.813):{0x958} Performing system health check (BlackBerry Controller Version 5.0.1.32)
[40000] (01/18 20:27:23.370):{0x954} CPU Usage is out of range -1.476378, RunningTime since last call -15, Time since last call 1016

The Windows 2008 Server is on which service pack? 32/64-bit? Which BES version?

Check the compatibility matrix here:

BlackBerry - BlackBerry Enterprise Server Compatibility

Take the first pdf in the list.

BES 5.0.1 and 64-bit of Windows.

It appears that RIM is telling me that the issue is a known issue with either BES or Server 2008/64-bit. A bad line of code that is indicating high CPU usage, when clearly that is not the case. They said it is to be resolved on the next maintenance release and that it does not affect BES performance.

That's good news.

Still an issue after 5.0.1 MR3 update -

CTRL log:

[30000] (06/24 14:59:03.010):{0x8E4} Performing system health check (BlackBerry Controller Version 5.0.1.49)
[40000] (06/24 14:59:20.948):{0x8E0} CPU Usage is out of range -1.262626, RunningTime since last call -15, Time since last call 1188
[40000] (06/24 14:59:20.948):{0x8E0} CPU Usage is out of range -5.218855, RunningTime since last call -62, Time since last call 1188
[40000] (06/24 15:00:21.197):{0x8E0} CPU Usage is out of range -1.262626, RunningTime since last call -15, Time since last call 1188
[40000] (06/24 15:00:21.197):{0x8E0} CPU Usage is out of range -1.262626, RunningTime since last call -15, Time since last call 1188
[40000] (06/24 15:01:22.651):{0x8E0} CPU Usage is out of range -1.200000, RunningTime since last call -15, Time since last call 1250
[40000] (06/24 15:02:23.978):{0x8E0} CPU Usage is out of range -1.230517, RunningTime since last call -15, Time since last call 1219
[40000] (06/24 15:02:23.978):{0x8E0} CPU Usage is out of range -1.312551, RunningTime since last call -16, Time since last call 1219
[40000] (06/24 15:03:24.401):{0x8E0} CPU Usage is out of range -3.979239, RunningTime since last call -46, Time since last call 1156
[40000] (06/24 15:03:24.401):{0x8E0} CPU Usage is out of range -1.297578, RunningTime since last call -15, Time since last call 1156
[40000] (06/24 15:05:27.089):{0x8E0} CPU Usage is out of range -1.245847, RunningTime since last call -15, Time since last call 1204
[40000] (06/24 15:08:29.245):{0x8E0} CPU Usage is out of range -1.215559, RunningTime since last call -15, Time since last call 1234
[40000] (06/24 15:08:29.245):{0x8E0} CPU Usage is out of range -6.320908, RunningTime since last call -78, Time since last call 1234
[40000] (06/24 15:08:29.245):{0x8E0} CPU Usage is out of range -1.296596, RunningTime since last call -16, Time since last call 1234