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Old 02-18-2010, 02:49 PM   #1 (permalink)
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Default BlackBerry Messaging Agent

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This has been brought to my attention users are having issues with sending mail through their BB, when they try and send it comes back with a Red x if they resend it will go through (sometimes they have to retry more than once) I have looked at the BES server and noticed the event log is getting flooded with the following

Event Type: Warning
Event Source: BlackBerry Messaging Agent XYZ Agent 2
Event Category: None
Event ID: 20717
Date: 17/02/2010
Time: 4:30:18 PM
User: N/A
Computer: XYZ

Description:
MailboxManager::CreateProfile (BES_CDO_7012_7) - ConfigureMsgService (80040115) - Ensure that IPv6 is disabled on the Exchange Server or configure the BES to use the closest global catalog server



Any info would be greatly appreciated.

Server 2008
Exchange 2010
BES 5.0.1
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Old 02-19-2010, 08:06 AM   #2 (permalink)
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IPV6 can cause an agent to crash and can cause the netbios to resolve improperly. I don't think you can remove IPV6 from Server 2008, but you can disable it. Google that and you can find the steps. There is also a regedit change you can add as well.

Check your Controller logs to see if you see something like this. Checkout KB04646.

[20000] (11/15 09:37:05):{0x9F4} Unable to query service status of Dispatcher 'IS2' at \\127.0.0.1: 6

[20000] (11/15 09:37:05):{0x9F4} Could not connect to Service Control Manager at \\127.0.0.1: 1722

[20000] (10/05 10:56:57.254):{0x2BC} Could not connect to Service Control Manager at \\127.0.0.1: 1722

[20000] (10/05 10:56:57.254):{0x2BC} Unable to connect to Dispatcher '<BlackBerry_Enterprise_Server_name>'
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Last edited by cyclmpc : 02-19-2010 at 08:08 AM.
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Old 07-01-2010, 02:42 PM   #3 (permalink)
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Cyclmpc,

I am getting this error code:
[20000] (10/05 10:56:57.254):{0x2BC} Could not connect to Service Control Manager at \\127.0.0.1: 1722
in your post, have you figured out what is the cause of this and a solution? I have looked over several KB articles and onlined with RIM and we havent come up with a solution. I am also getting a controller error:

Unable to connect to Dispatcher 'BLACKBERRY'

I have tried talking to RIM and have troubleshot several articles and now they want me to rebuild the server.

If your still around, please let me know your findings.

Thanks
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Old 12-01-2010, 11:36 AM   #4 (permalink)
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Default Re: BlackBerry Messaging Agent

I don't know why yet but check the subnet of both your exchange server and your bes server. We are finding they need to be the same. For those of you who do not know what a subnet is, look at the second set of digits of the IP address. ie if the exchange servier is 10.20.xx.xx, then the BES server should be also.

If anyone can explain why, I'd be greatful.
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Old 12-01-2010, 12:48 PM   #5 (permalink)
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Default Re: BlackBerry Messaging Agent

Quote:
Originally Posted by Ridgeback View Post
I don't know why yet but check the subnet of both your exchange server and your bes server. We are finding they need to be the same. For those of you who do not know what a subnet is, look at the second set of digits of the IP address. ie if the exchange servier is 10.20.xx.xx, then the BES server should be also.

If anyone can explain why, I'd be greatful.
That's not what a subnet is BTW ;)
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Old 12-01-2010, 01:26 PM   #6 (permalink)
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Default Re: BlackBerry Messaging Agent

do you have RSS enabled on the BES NIC?
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Old 12-02-2010, 09:52 AM   #7 (permalink)
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Default Re: BlackBerry Messaging Agent

I have similar problems with my BES setup

BES 5.0 SP1 running on windows 2008 x64
Exchange 2007 SP2, also on windows 2008 x 84

Globla catalog servers windows 2008 x64 and windows 2003 R2

first I ran through KB16118 KB16118-How to turn on global catalog referrals for a Microsoft Exchange Server

I made the registry changes to improve GC referral handling but to my surprise the registrey keys revert themselves back to origional values

now I stumbled onto this post

BES NIC has indeed RSS enabled, i will disbale this feature and see how it goes
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Old 12-02-2010, 11:29 AM   #8 (permalink)
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Default Re: BlackBerry Messaging Agent

Did you make the chage for GC while logged in with BESAdmin and stop BES services?

BAS wont open on 2008?
KB23927-BlackBerry Administration Services continually stop and restart after an operating system hotfix is applied
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Old 12-02-2010, 01:40 PM   #9 (permalink)
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Default Re: BlackBerry Messaging Agent

Yes and Yes

BAS working OK, not problems there.

I will make this BES primary server tonight and see how it goes

my current primary sever has no registry updates and RSS not disabled and its working OK without any issues
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Old 12-03-2010, 07:30 AM   #10 (permalink)
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Default Re: BlackBerry Messaging Agent

Quote:
Originally Posted by SoUnCool View Post
Yes and Yes

BAS working OK, not problems there.

I will make this BES primary server tonight and see how it goes

my current primary sever has no registry updates and RSS not disabled and its working OK without any issues
so last night I made the server with issues a primary server and so far so good, but I am still stumped by registry keys being reset to original values

so disabling RSS could be the key here?
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Old 12-13-2010, 07:17 PM   #11 (permalink)
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Default Re: BlackBerry Messaging Agent

Quote:
Originally Posted by SoUnCool View Post
so last night I made the server with issues a primary server and so far so good, but I am still stumped by registry keys being reset to original values

so disabling RSS could be the key here?
the problem came back today now on both BES servers regardless of which one is primary bes
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Old 12-13-2010, 08:16 PM   #12 (permalink)
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Default Re: BlackBerry Messaging Agent

Quote:
Originally Posted by SoUnCool View Post
so last night I made the server with issues a primary server and so far so good, but I am still stumped by registry keys being reset to original values

so disabling RSS could be the key here?
the problem came back today now on both BES servers regardless of which one is primary bes
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Old 12-14-2010, 03:06 PM   #13 (permalink)
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Default Re: BlackBerry Messaging Agent

this might explain whats going on here


KB17325-Issues with the BlackBerry Enterprise Server in a Windows Server 2008 based Microsoft Active Directory environment
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Old 12-15-2010, 07:20 AM   #14 (permalink)
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Default Re: BlackBerry Messaging Agent

We have been having the same issues.. I am going to check on the IPV6 stuff tonight.

Thanks for the pointers.
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Old 12-16-2010, 09:19 AM   #15 (permalink)
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Default Re: BlackBerry Messaging Agent

when i applied the NSPI changes, my primary BES server started to work perfect after a reboot, but passive node had issues still. when i failover to passive node i got all sorts of MAPI and dispatcher errors, so failback to working server, some more digging got me to this BlackBerry Dispatcher

and Bingo, knock on the wood everything is running OK for now.
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