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Old 12-18-2005, 05:25 PM   #1 (permalink)
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Default Blackberry Tab missing from AD Users & Computers

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I inherited a BE Server - It is inneed of TLC. I noticied that the BB tab that is supposed to be in the user's AD users & Comouters MMC add in is missing - I have lkooked around and I understand that there is a DLL conflict but I have not been able to get any further info. A

Has anyone encountered this? Any ides would be greatly apprceicated.

germ
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Old 12-18-2005, 05:55 PM   #2 (permalink)
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Their is no BlackBerry tab in ADUC. Their was only a BlackBerry tab in BES 2.1 for Exchange 5.5. If using a higher version then all administration is done with BlackBerry MMC
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Old 12-18-2005, 06:07 PM   #3 (permalink)
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Default BB Tab

Oh, I see - The reason why I thought that I was missing the tab is because for some reason, I have a user that I added using the BlackBerry MMC. I cannot find a place where to put in the PIN.

I added the user and his pin is set to 0. I cannot find a place to change it.

germ
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Old 12-18-2005, 06:10 PM   #4 (permalink)
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I also have another user that changed phones and his PIN is from the original install. His new phone does not recieve any email - I am assuming becasue the new phone will have another PIN.

I am new at this BB so I apologize and thank you in advance

I have browsed though the documentation as well as the tech notes @ blackberry.com support. I see references to the BB Tab but never explictly refereing to Exchange 5.5 (with the AD connector).

If you can help me, I would appreciate it


TIA


germ
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Old 12-18-2005, 07:22 PM   #5 (permalink)
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You cannot assign a PIN to a user. It is populated when the user cradle's or performs an Enterprise Activation.
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Old 12-18-2005, 08:34 PM   #6 (permalink)
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Quote:
Originally Posted by flyingcrawfish
I also have another user that changed phones and his PIN is from the original install. His new phone does not recieve any email - I am assuming becasue the new phone will have another PIN.

I am new at this BB so I apologize and thank you in advance

I have browsed though the documentation as well as the tech notes @ blackberry.com support. I see references to the BB Tab but never explictly refereing to Exchange 5.5 (with the AD connector).

If you can help me, I would appreciate it


TIA


germ
in BES, remove the user and readd them. You will have to assign an activation passsword again. then tell the user to activate the new BB using the email address and password you just created. The users PIN will remain 0 until he/she activates the BB.
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