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Old 12-19-2005, 10:27 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: St. Louis
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Default User stats on BES not updating

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This is a minor issue, but weird nonetheless.

My BES is showing "last contact time" for MOST of the users at around 8 days. THis is not true, because everyone's getting their mail. If you check on the individual user stats from within their properties, each one is showing last contact time of around 5 minutes or less, which is correct.

So somehow the screen on BES Mgr is not updating properly. Any ideas on how to fix this? I've cleared server stats, resent IT POlicy updates to everyone (they received them fine), stopped/restarted BES services, I'm out of ideas. Also, a few of the users are showing correct last update time from within BB Mgr - around 5 minutes or less, while all others are showing 8 days.

Any help would be appreciated.
environment:
Exchange 2003, BES 3.6.6.5, all handhelds old models with 3.6 OSes on them.
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Old 12-19-2005, 06:06 PM   #2 (permalink)
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The BlackBerry manager is not a realtime update... Right clicking on the user stats will read the info from the users mailbox. In a 3.6 enviroment the BlackBerry Manager info is found within the BESAdmin mailbox. If you close the manager and reopen it, the BlackBerry manager should update for you.
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