BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 02-28-2010, 04:07 PM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8300
PIN: N/A
Carrier: O2
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Emails not filing on handset when filed in Outlook and vice versa

Please Login to Remove!

I have got hundreds of these errors in my windows application log; this is continually happening.
{user@user.com} MAPIMailbox::GetEntryIDFromSourceKey - GetHierarchyTable (0x80040115) failed

He is having big problems with this user's blackberry.He can send and receive emails no problem.

However when he files an email from his Outlook, it doesn't file it on his blackberry and vice versa. The setting "Hide Filed emails " is set to YES!

I have tried to reactivate the handset several times, plus deleted all Desktop services book, and resent service books.

What does this error mean, how can I fix?

Running bes 4.1.16.22
Offline  
Old 03-04-2010, 11:43 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
MisterGriffiths's Avatar
 
Join Date: Nov 2007
Location: London
Model: 9780
OS: 5.0.3.31
PIN: N/A
Carrier: O2
Posts: 208
Post Thanks: 5
Thanked 16 Times in 13 Posts
Default

On the BES Management Console > Right Click the affected user and select 'Choose Folders for Redirection'. Ensure the folder(s) the messages are being moved to are selected for folder redirection.
__________________
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
Offline  
Old 03-04-2010, 12:11 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
MisterGriffiths's Avatar
 
Join Date: Nov 2007
Location: London
Model: 9780
OS: 5.0.3.31
PIN: N/A
Carrier: O2
Posts: 208
Post Thanks: 5
Thanked 16 Times in 13 Posts
Default

Also, maybe run 'IEMSTEST.exe' from the BES Server (it can be found in the TOOLS folder of the Installation Package). This will allow you to choose the affected user and then test the BES Service Account can create and delete a folder in the user's mailbox.

Other things to maybe try, run outlook using the 'Outlook.exe /resetfoldernames' and 'Outlook.exe /resetfolders' switches.

If all else fails, remove the user from the BES (selecting to remove the hidden folder from the mailbox), then add them again and re-activate the device. Note: This will lose any customisations such as manually created shortcuts, Auto Text, etc.
__________________
BES 5.0.3 MR4
Exchange 2010 (SP1 RU3)
SQL 2008 R2
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

New lot of 2pcs ZIP-20 Sockets - 20-pin Zigzag inline package - Amiga 3000
$1.0
New lot of 2pcs ZIP-20 Sockets - 20-pin Zigzag inline package - Amiga 3000 pictureMOS MPS 6520 Commodore Amiga Atari PIA 40-Pin PDIP Used
$10.0
MOS MPS 6520 Commodore Amiga Atari PIA 40-Pin PDIP Used  pictureLOT(4)RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC SCSI 16MB
$1800.0
LOT(4)RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC SCSI 16MB pictureRADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC SCSI 16MB
$600.0
RADSTONE VME BOARD PME 68-33 MOTOROLA 6800 33Mhz AMIGA PPC SCSI 16MB pictureRADSTONE VME BOARD PME 68-31 MOTOROLA 6800 33Mhz AMIGA PPC Module card SCSI
$500.0
RADSTONE VME BOARD PME 68-31 MOTOROLA 6800 33Mhz AMIGA PPC Module card SCSI picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.