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Old 12-20-2005, 01:01 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 7250
Carrier: Verizon
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Default Transaction error - bad format

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Issue:
User cannot send email messages from the unit. Message goes out, but after a second, a red X appears and message status reads: "Transaction error - bad format". The user receives incoming messages, however, he can't reply to them. While he can select "Reply" option, once he types in the message, there is no "Send" option.

Setup:
MS Exchange 2003
BES 4.0.2.8
7520 4.0.0.249
Provider: Nextel

From the research done so far, this seems to be an issue with the BB Redirector: http://www.blackberry.com/knowledgec...45431&vernum=0

Does anyone else have any ideas?

Thanks,
Pete
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Old 12-20-2005, 04:13 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2005
Model: 7250
Carrier: Verizon
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Default

Resolution:
On device, go to Options>Service Books>Desktop[CMIME], then press wheel and select "Delete."
On BES, resend the service books to the user.

Notes:
The issue first occured when the user tried manual synch by connecting the device to his desktop. Although his contacts and calendar synched correctly, the side effect was the above issue, he couldn't send or reply to emails. We tried a number of approaches to fix it, as seen in the link above, finally, we deleted the service books and resent it. This seems to have fixed the issue.

Thanks,
Pete

Last edited by PeterJS : 12-20-2005 at 04:17 PM.
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