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Old 03-15-2010, 09:28 AM   #1 (permalink)
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Default User missing emails addressed to alias

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Hi

Just reactivated a user on bes . He has many different smtp email addresses aliases against his Active Directory account.

for example

john@mycompany.com - default email address used against BES

[email address]

[email address]

All of these emails get delivered to his outlook mailbox. however emails address to [email address] & [email address] are delivered to his outlook mailbox, but not his blackberry device.

Is there a function I need to turn on for this to work?

Thanks
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Old 03-15-2010, 02:39 PM   #2 (permalink)
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Check, if there are any filters activated on the Device:
EMail, options, email filters. Deativate all filters.

check, if an exchange/outlook rule moves mail from the inbox into a different folder. If this is the case, enable redirection for these folders on the device.
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Old 03-15-2010, 03:36 PM   #3 (permalink)
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Can you confirm if he should be receiving emails on his handset that are addressed to his alias email addresses?

I have checked the filters, and there are no filters on his device.

Also sent a test email to one of his alias addresses, and it arrives fine in outlook inbox and remains there. However it does arrive on the device

Please advise.

Quote:
Originally Posted by nobody7290 View Post
Check, if there are any filters activated on the Device:
EMail, options, email filters. Deativate all filters.

check, if an exchange/outlook rule moves mail from the inbox into a different folder. If this is the case, enable redirection for these folders on the device.
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Old 03-15-2010, 04:26 PM   #4 (permalink)
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try the "reload user" command on the Server console. I might help.
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