BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-01-2010, 10:10 AM   #1 (permalink)
New Member
 
Join Date: Apr 2010
Model: 9000
PIN: N/A
Carrier: MTN
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Smile SendAs, Invalid user & desktop email program unable to submit message

Please Login to Remove!

I'm new to BES but we have just installed one recently in our small office. We have about 10 users using Blackberry 8520 & 9000 . Our BES is version 4.1 and everyone is ok apart from one user on 9000 who keeps on getting "invalid user" & "desktop email program unable to submit message" errors. The user cannot send emails. The only difference with the others is that the user belongs to the Domain Admin users group.
From the posts I have read the solution could be about SendAs but I'm wondering if there's a simpler fix that doesn't require stopping the Router service or removing the user from Domain Admins.
Offline  
Old 04-01-2010, 11:16 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2010
Model: 8330
PIN: N/A
Carrier: VERIZON
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What other protected groups does the user belong too.
Offline  
Old 04-01-2010, 11:33 AM   #3 (permalink)
New Member
 
Join Date: Apr 2010
Model: 9000
PIN: N/A
Carrier: MTN
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The user doesn't belong to any other protected group
Offline  
Old 04-01-2010, 11:50 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2010
Model: 8330
PIN: N/A
Carrier: VERIZON
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Unable to send email messages because the Send As permission has been revoked
Document ID: KB04707 (blackberry website-support and services)

reference: RESOLUTION 2 - PROTECTED ACCOUNTS AND ALSO "ADDITIONAL INFORMATION"

This is the only fix to your issue. Good Luck.
Offline  
Old 04-01-2010, 12:06 PM   #5 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,817
Post Thanks: 287
Thanked 305 Times in 287 Posts
Default

If you want your BES and handhelds to work correctly for everyone, all of the time, then you need to follow RIM's guidelines and best practices.

It's called the Principle of Least Privilege... and you're not following it.

Principle of least privilege - Wikipedia, the free encyclopedia
Principle of least privilege - Wikipedia, the free encyclopedia

Make yourselves normal users, and then create a secondary login with Domain Admin privileges. Only use that secondary login when necessary. A domain admin account should never have email enabled.
__________________
unlock you phone here http://cellunlocker.net/blackberry-unlock.php
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.