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Old 04-01-2010, 09:10 AM   #1 (permalink)
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Smile SendAs, Invalid user & desktop email program unable to submit message

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I'm new to BES but we have just installed one recently in our small office. We have about 10 users using Blackberry 8520 & 9000 . Our BES is version 4.1 and everyone is ok apart from one user on 9000 who keeps on getting "invalid user" & "desktop email program unable to submit message" errors. The user cannot send emails. The only difference with the others is that the user belongs to the Domain Admin users group.
From the posts I have read the solution could be about SendAs but I'm wondering if there's a simpler fix that doesn't require stopping the Router service or removing the user from Domain Admins.
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Old 04-01-2010, 10:16 AM   #2 (permalink)
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What other protected groups does the user belong too.
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Old 04-01-2010, 10:33 AM   #3 (permalink)
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The user doesn't belong to any other protected group
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Old 04-01-2010, 10:50 AM   #4 (permalink)
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Unable to send email messages because the Send As permission has been revoked
Document ID: KB04707 (blackberry website-support and services)

reference: RESOLUTION 2 - PROTECTED ACCOUNTS AND ALSO "ADDITIONAL INFORMATION"

This is the only fix to your issue. Good Luck.
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Old 04-01-2010, 11:06 AM   #5 (permalink)
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If you want your BES and handhelds to work correctly for everyone, all of the time, then you need to follow RIM's guidelines and best practices.

It's called the Principle of Least Privilege... and you're not following it.

Principle of least privilege - Wikipedia, the free encyclopedia
Principle of least privilege - Wikipedia, the free encyclopedia

Make yourselves normal users, and then create a secondary login with Domain Admin privileges. Only use that secondary login when necessary. A domain admin account should never have email enabled.
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