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Old 04-14-2010, 11:22 AM   #1 (permalink)
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Default Software Configuration does not install on device - no errors

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When deploying an application (in this case, SameTime 2.5.2) to a BB, the device just never receives the application, even after using Deploy Apps (I am running BES 4.7.1) or waiting for several days. The POLC log shows some new entries corresponding to the time I assign the software configuration, but no errors of any sort and never shows the COD file entries for a successful push, etc. I have pasted the relevant portion of the POLC log below for reference. My device and vendor xml files are fully up to date, by the way, but no errors are shown anyway - the device just does not receive the software.

I pushed to the user with last name "macinnes" shown below with no success on the device. Any thoughts?

[30000] (04/14 15:56:26.880):{0xF54} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::SendQueuedITAdminComman dToDevice Sending data to device, contentType=ITADMIN, size=2594, RefId=0, TransactionId=-876920266, Tag=56908
[30000] (04/14 15:56:30.521):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56908
[30000] (04/14 15:56:39.287):{0xF54} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::HandleITADMINDataComman d - Ack command SET_IT_POLICY_COMMAND
[30000] (04/14 15:56:53.084):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56909
[30000] (04/14 15:56:53.521):{0xF5C} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56910
[30000] (04/14 15:57:28.913):{0xF60} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56911
[30000] (04/14 15:57:42.226):{0xF5C} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56912
[30000] (04/14 15:58:02.398):{0xF60} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56913
[30000] (04/14 15:58:15.055):{0xF5C} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56914
[30181] (04/14 15:58:21.383):{0xF50} Performing system health check (BlackBerry Enterprise Server [BlackBerryPolicyServer Version 4.1.7.19] - CN=PINBES1/OU=EXT/OU=Server/O=company [POLC] - Notes)
[30000] (04/14 15:58:32.758):{0xF60} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56915
[30000] (04/14 15:58:41.149):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56916
[30000] (04/14 15:58:56.228):{0xF60} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56917
[30000] (04/14 15:58:57.884):{0xFF8} DBChangeMonitor::CheckDatabaseForChanges - Performing XML SB change detection
[30000] (04/14 15:59:02.181):{0xFF8} DBChangeMonitor::CheckDatabaseForChanges - No changes detected.
[30000] (04/14 15:59:23.150):{0xF58} {palanichamy.kattupalayam@company.com, PIN=2146BE60, UserId=809}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56906
[30000] (04/14 15:59:28.166):{0xF64} {palanichamy.kattupalayam@company.com, PIN=2146BE60, UserId=809}RequestHandler::HandleITADMINDataComman d - Ack command SET_IT_POLICY_COMMAND
[30000] (04/14 16:01:01.059):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56918
[30000] (04/14 16:01:24.919):{0xF60} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56919
[30000] (04/14 16:01:32.732):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56920
[30000] (04/14 16:01:48.748):{0xF60} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56921
[30000] (04/14 16:01:49.248):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56922
[30000] (04/14 16:02:03.576):{0xF5C} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56923
[30000] (04/14 16:02:15.514):{0xF64} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56924
[30000] (04/14 16:02:32.077):{0xF58} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56925
[30000] (04/14 16:02:43.655):{0xF5C} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56926
[30000] (04/14 16:02:57.234):{0xF64} {macinnes.andy@company.com, PIN=256777D7, UserId=191}RequestHandler::DoDeviceSentProcessing - Message has been delivered to device, Tag=56927
[30181] (04/14 16:08:21.414):{0xF50} Performing system health check (BlackBerry Enterprise Server [BlackBerryPolicyServer Version 4.1.7.19] - CN=PINBES1/OU=EXT/OU=Server/O=company [POLC] - Notes)
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