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-   -   Event ID from BB Messaging Agent 20298 in EventVwr (http://www.blackberryforums.com/bes-admin-corner/224862-event-id-bb-messaging-agent-20298-eventvwr.html)

graffaelli 04-21-2010 03:24 PM

Event ID from BB Messaging Agent 20298 in EventVwr
 
Hello all,

I hope someone can help me dissect this error message. I am getting it multiple times daily for one single user on my BPS.

Here's my network setup:
SBS 2003 w/Exchange 2003
BPS 4.1.4b installed with on 7 users in the system

Here is the event from the EventVwr:
Event Type: Warning
Event Source: BlackBerry Messaging Agent cratonbb Agent 1
Event Category: None
Event ID: 20298
Date: 4/21/2010
Time: 12:14:19 PM
User: N/A
Computer: CRATON1
Description:
{tsoto@cratonep.com} MAPIMailbox::GetMAPIRecips2RIMEvent - Failed to retrieve email address for 'Keimpe Keuning'

And here is the corresponding message in the BB ALRT Log:
[30000] (04/21 12:14:19.264):{0xFDC} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent cratonbb Agent 1 (Application Event Log on CRATON1) | 04/21/2010 12:14:19 (AFFF4F4A) -> {tsoto@cratonep.com} MAPIMailbox::GetMAPIRecips2RIMEvent - Failed to retrieve email address for 'Keimpe Keuning'

Does anyone know how I can find more information about this error? Google searches didn't come back with anything regarding my issue. And, btw, I have had no complaints from the user about any BB functions failing.

I have reloaded the Service Books and IT Policy from the server and I would like to avoid reloading the BB completely.

Thanks for any help you can offer.

~Gabriel


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