BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-21-2010, 03:24 PM   #1 (permalink)
New Member
 
Join Date: Jan 2007
Model: 7250
Carrier: Sprint
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Event ID from BB Messaging Agent 20298 in EventVwr

Please Login to Remove!

Hello all,

I hope someone can help me dissect this error message. I am getting it multiple times daily for one single user on my BPS.

Here's my network setup:
SBS 2003 w/Exchange 2003
BPS 4.1.4b installed with on 7 users in the system

Here is the event from the EventVwr:
Event Type: Warning
Event Source: BlackBerry Messaging Agent cratonbb Agent 1
Event Category: None
Event ID: 20298
Date: 4/21/2010
Time: 12:14:19 PM
User: N/A
Computer: CRATON1
Description:
{tsoto@cratonep.com} MAPIMailbox::GetMAPIRecips2RIMEvent - Failed to retrieve email address for 'Keimpe Keuning'

And here is the corresponding message in the BB ALRT Log:
[30000] (04/21 12:14:19.264):{0xFDC} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent cratonbb Agent 1 (Application Event Log on CRATON1) | 04/21/2010 12:14:19 (AFFF4F4A) -> {tsoto@cratonep.com} MAPIMailbox::GetMAPIRecips2RIMEvent - Failed to retrieve email address for 'Keimpe Keuning'

Does anyone know how I can find more information about this error? Google searches didn't come back with anything regarding my issue. And, btw, I have had no complaints from the user about any BB functions failing.

I have reloaded the Service Books and IT Policy from the server and I would like to avoid reloading the BB completely.

Thanks for any help you can offer.

~Gabriel
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.