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Old 04-29-2010, 10:44 AM   #1 (permalink)
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Thanks everyone in advance...
I have a user with a new device - is there any way, once folder redirection is configured on BES to get the messages dated prior to the new activation date to show on the device?

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Old 04-29-2010, 10:46 AM   #2 (permalink)
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Is the device already activated on BES?
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Old 04-29-2010, 10:58 AM   #3 (permalink)
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Yes...
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Old 04-29-2010, 12:13 PM   #4 (permalink)
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Then you'd need to remove the user's account from BES, re-add them, set up folder redirection and then do a new Enterprise Activation.
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Old 04-29-2010, 02:15 PM   #5 (permalink)
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I have tried that - it still doesn't allow him to see messages that are filed in folders that are older than the activation date??
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Old 04-29-2010, 02:21 PM   #6 (permalink)
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What are your pre-population settings on BES?
By default... it's 5 days or 200 message... whichever is reached first.
The maximum is 14 days or 750 messages... whichever is reached first.
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