BlackBerry Forums Support Community - Messages won't delete of BB

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DownByLaw123

12-27-2005 10:24 AM

Messages won't delete off BB

I have one user who has two mails that won't delete off her Blackberry 6230.

I have checked her handheld options, and it was set to delete only on handheld. Even if I chose Prompt, it still won't delete the two messages.

New messages can come and be deleted but not these two. Rebooted the handheld with no effect.

Not a huge deal, but any help would be appreciated.
thanks

BES 3.6, MS Exchange2003.

anahr

12-28-2005 03:43 PM

Did the messages accidentally get saved to the saved items folder?

Aoc1230

12-28-2005 04:22 PM

If it's not in saved you can always wipe it out by going to desktop manager/Backup and Restor/Advanced and clear out the messages

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