We're currently on BES 4.1.7 and I wanted to start fresh with a new Db, server and everything. Got the new SRP, set up the new server, created the new Db and started using the transporter tool to migrate some test folks over.
Out of the 10 I attempted, although all devices appear to be functioning just fine, 8 of them I couldn't access any BES account information for the user from within BAS. When I would click on either the user or the PIN it would just pop up and say "The request could not be completed.".
Upon further research, I found this KB article which resolved the problem if I used the workaround: View Document
HOWEVER, this is a totally unacceptible workaround as it requires much more of a hands on approach that I had anticipated and we really have to many devices for that.
I will be reaching out to RIM today but thought I'd post here as well to see if others had encountered the same issue and possible came up with a solution?