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Old 05-10-2010, 04:23 AM   #1 (permalink)
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Default Invalid PIN error - BES Express

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Hi All

Lets start at the begining.

We ran BES express on a POC base system, and it worked fine.

We removed the server from Demo and reinstalled it. After the reinstall we dont have any mail going to the phones.

The devices picks up but if you send it a mail it fails with a error of invalid PIN.

Please is there someone that can help me.

Fredrick
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Old 05-10-2010, 07:15 AM   #2 (permalink)
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Moved to more appropriate section and edited title
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Old 05-10-2010, 01:37 PM   #3 (permalink)
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Can you explain reinstall - used new DB or the demo DB. Do you see old users from the new installation. Did you reactivated the devices?
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Old 05-12-2010, 04:07 AM   #4 (permalink)
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Hi

We had to uninstall the server, ( uninstall software, removed DB, remove from AD). Format the server and reinstall on a Windows 2003 sp2. I installed the software as per the document on balckberry site.

There was no problems with setting up the database or the software.

I wiped the diveses and reactivated it on the new server.

After that, when i try to send a mail it said message status, INVALID PIN.

And no mail gets delivered to the phone aswell.

Please help as this was a POC that worked. No with the live install it does not work.

Regards

Medivilan
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Old 05-12-2010, 04:46 AM   #5 (permalink)
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That could be an IT policy issue. Are you assigning an IT policy to the users?
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Old 05-12-2010, 05:35 AM   #6 (permalink)
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Quote:
Originally Posted by freakinvibe View Post
That could be an IT policy issue. Are you assigning an IT policy to the users?
It still on the default that was installed with the server. I have not changed anything...
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Old 05-12-2010, 01:42 PM   #7 (permalink)
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Is it possible to post some section of MAGT log file after masking private data.
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Old 05-13-2010, 04:32 AM   #8 (permalink)
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Quote:
Originally Posted by BBExpert View Post
Is it possible to post some section of MAGT log file after masking private data.
Here is some of it.

[40933] (05/13 10:52:52.969):{0x1384} Completed check for changes in public folders. Elapsed time 0 milliseconds
[40702] (05/13 10:53:34.562):{0x1A90} {“user2”} Starting message rescan
[40175] (05/13 10:53:34.562):{0x1A90} {“user2”} MAPIMailbox::GetNewMessages found 1 message(s) in Inbox
[40266] (05/13 10:53:34.578):{0x1A90} {“user2”} Queuing new mail through rescan. EntryId=6655
[40703] (05/13 10:53:34.578):{0x1A90} {“user2”} Message rescan completed
[40719] (05/13 10:53:34.578):{0x1600} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30085] (05/13 10:53:34.578):{0x1600} {“user2”} New mail has arrived, EntryId=6655
[30089] (05/13 10:53:34.578):{0x1600} {“user2”} Configuration incomplete: Message ignored, EntryId=6655
[40000] (05/13 10:53:47.281):{0x13D4} [BIPP] Ping 2767 sent
[40000] (05/13 10:53:47.281):{0x13D0} [BIPP] Ping Response 2767 received
[45009] (05/13 10:54:09.046):{0x13DC} More cache hit rate: 0.0%, requests: 0, adds: 4, size: 0.0/30.0 Mb
[45014] (05/13 10:54:09.046):{0x13DC} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[45079] (05/13 10:54:09.046):{0x13DC} Attachment cache hit rate: 0.0%, requests: 0, adds: 2, size: 0.0/30.0 Mb
[40212] (05/13 10:54:09.046):{0x13DC} Address cache hit rate: 74.0%, requests: 703, adds: 183, size: 7
[40328] (05/13 10:54:09.046):{0x13DC} Failed cache hit rate: 0.0%, requests: 192, adds: 0, size: 2
[40373] (05/13 10:54:13.093):{0x1364} {“user2”} Queuing notification of modified appointment (external). EntryId=6657 (delay processing 2 seconds)
[40373] (05/13 10:54:13.093):{0x1364} {“user2”} Queuing notification of modified appointment (external). EntryId=6658 (delay processing 2 seconds)
[40487] (05/13 10:54:13.093):{0x1600} {“user2”} Not requeuing calendar item EntryId=6658 - same source key as DuplicateEntryId=6657
[40373] (05/13 10:54:13.093):{0x1364} {“user2”} Queuing notification of modified appointment (external). EntryId=6659 (delay processing 2 seconds)
[40373] (05/13 10:54:13.093):{0x1364} {“user2”} Queuing notification of modified appointment (external). EntryId=6660 (delay processing 2 seconds)
[40487] (05/13 10:54:13.093):{0x1A90} {“user2”} Not requeuing calendar item EntryId=6660 - same source key as DuplicateEntryId=6659
[40373] (05/13 10:54:13.109):{0x1364} {“user2”} Queuing notification of modified appointment (external). EntryId=6661 (delay processing 2 seconds)
[40487] (05/13 10:54:13.109):{0x1600} {“user2”} Not requeuing calendar item EntryId=6661 - same source key as DuplicateEntryId=6540
[40373] (05/13 10:54:13.109):{0x1364} {“user2”} Queuing notification of modified appointment (external). EntryId=6662 (delay processing 2 seconds)
[40487] (05/13 10:54:13.109):{0x16F0} {“user2”} Not requeuing calendar item EntryId=6662 - same source key as DuplicateEntryId=6540
[40579] (05/13 10:54:20.218):{0x127C} CDO helper 01088608 closing after 300 seconds of idle state
[30000] (05/13 10:54:20.218):{0x127C} Loaded C:\WINDOWS\system32\DbgHelp.dll
[30000] (05/13 10:54:20.218):{0x127C} 01ECFF80: 00 00 00 00 DC C7 A7 01 D8 C7 A7 01 E0 C7 A7 01 *................*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFF90: B8 FF EC 01 40 AB 6E 61 DC C7 A7 01 00 00 00 00 *....@.na........*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFFA0: 00 00 00 00 78 B3 6E 61 00 00 00 00 B8 01 00 00 *....x.na........*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFFB0: 00 00 00 00 D8 C7 A7 01 EC FF EC 01 29 48 E6 77 *............)H.w*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFFC0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFFD0: 05 00 00 C0 C4 FF EC 01 B0 FB EC 01 FF FF FF FF *................*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFFE0: 60 1A E6 77 30 48 E6 77 00 00 00 00 00 00 00 00 *`..w0H.w........*
[30000] (05/13 10:54:20.218):{0x127C} 01ECFFF0: 00 00 00 00 04 B3 6E 61 00 00 00 00 00 00 00 00 *......na........*
[40423] (05/13 10:54:35.171):{0x1364} {“user2”} Queuing new mail through notification (external). EntryId=6663
[40435] (05/13 10:54:35.171):{0x1600} {“user2”} Queuing new mail through notification. EntryId=6663. Msgs Pending 469
[40719] (05/13 10:54:35.187):{0x1600} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30233] (05/13 10:54:35.187):{0x1600} {“user2”} New message was found in SentItems, EntryId=6663
[40287] (05/13 10:54:35.202):{0x1600} {“user2”} Queuing message, RefId=-319939626, EntryId=6663, Posted=05/13 10:54:12, Delivered=05/13 10:42:00
[30066] (05/13 10:54:35.202):{0x1600} Total Msgs Pending 809
[40000] (05/13 10:54:47.281):{0x13D4} [BIPP] Ping 2768 sent
[40000] (05/13 10:54:47.281):{0x13D0} [BIPP] Ping Response 2768 received
[30247] (05/13 10:55:29.187):{0x1390} Server stats - Msgs: Forwarded 0, Sent 0, Pending 809, Expired 0, Filtered 0, Forwarded/Min 0, Sent/Min 0
[40000] (05/13 10:55:47.281):{0x13D4} [BIPP] Ping 2769 sent
[40000] (05/13 10:55:47.281):{0x13D0} [BIPP] Ping Response 2769 received
[40702] (05/13 10:56:05.578):{0x1A90} {“user1”} Starting message rescan
[40175] (05/13 10:56:05.578):{0x1A90} {“user1”} MAPIMailbox::GetNewMessages found 29 message(s) in Inbox
[40703] (05/13 10:56:05.578):{0x1A90} {“user1”} Message rescan completed
[45057] (05/13 10:56:07.094):{0x1388} DBNS: no changes since last renewal. Last change: 200 at 5/12/2010 3:20:15 PM by [UNKN]
[45051] (05/13 10:56:07.094):{0x1388} DBNS: renewed subscription, heartbeat 6631
[40000] (05/13 10:56:07.094):{0x1388} Verify database changes
[45050] (05/13 10:56:07.094):{0x1388} DBNS: DbObject=-1 by []
[40000] (05/13 10:56:47.282):{0x13D4} [BIPP] Ping 2770 sent
[40000] (05/13 10:56:47.282):{0x13D0} [BIPP] Ping Response 2770 received
[40000] (05/13 10:57:47.283):{0x13D4} [BIPP] Ping 2771 sent
[40000] (05/13 10:57:47.283):{0x13D0} [BIPP] Ping Response 2771 received
[40000] (05/13 10:58:47.282):{0x13D4} [BIPP] Ping 2772 sent
[40000] (05/13 10:58:47.282):{0x13D0} [BIPP] Ping Response 2772 received
[40000] (05/13 10:59:19.921):{0x1600} CDO helper 01088608 is not in memory
[40000] (05/13 10:59:19.921):{0x1600} Starting new CDO helper 01088608
[40574] (05/13 10:59:20.014):{0x127C} CDO helper 01088608 started, PID 732
[40000] (05/13 10:59:20.858):{0x1600} {“user2”} StartCalHelper - CDO profile created BES_CDO_4380_2
[40000] (05/13 10:59:47.313):{0x13D4} [BIPP] Ping 2773 sent
[40000] (05/13 10:59:47.313):{0x13D0} [BIPP] Ping Response 2773 received
[40941] (05/13 11:00:06.595):{0x16F0} {“user2”} Triggering a rescan of 0 public folders
[30421] (05/13 11:00:06.626):{0x16F0} {“user2”} Unable to get folders from database for PIM PF Rescan (GetListOfUserFolders)
[40000] (05/13 11:00:47.316):{0x13D4} [BIPP] Ping 2774 sent
[40000] (05/13 11:00:47.316):{0x13D0} [BIPP] Ping Response 2774 received
[40423] (05/13 11:01:14.677):{0x1364} {“user1”} Queuing new mail through notification (external). EntryId=6694
[40724] (05/13 11:01:14.677):{0x16F0} {“user1”} Get record key for this MAPI object, EntryId=6694
[40435] (05/13 11:01:14.677):{0x16F0} {“user1”} Queuing new mail through notification. EntryId=6694. Msgs Pending 60
[30085] (05/13 11:01:14.693):{0x16F0} {“user1”} New mail has arrived, EntryId=6694
[40287] (05/13 11:01:14.693):{0x16F0} {“user1”} Queuing message, RefId=-156798719, EntryId=6694, Posted=05/13 11:00:54, Delivered=05/13 11:01:14
[30066] (05/13 11:01:14.693):{0x16F0} Total Msgs Pending 810
[30315] (05/13 11:01:47.288):{0x16F0} {“user2”} Sending data to PIM Connector, size=337
[40279] (05/13 11:01:47.288):{0x16F0} {“user2”} SubmitToRelaySendQ, Tag=372
[40793] (05/13 11:01:47.288):{0x16F0} {“user2”} GetConfig request sent to the PIM Connector. Target=GetConfig
[40000] (05/13 11:01:47.288):{0x13D4} [BIPP] Send data, Tag=372
[40000] (05/13 11:01:47.288):{0x13D0} [BIPP] Received status DELIVERED, Tag=372
[30384] (05/13 11:01:47.288):{0x1A90} {“user2”} Packet has been delivered to PIM Connector, Tag=372
[40000] (05/13 11:01:47.288):{0x13D0} [BIPP] Received datagram, Tag=340
[30418] (05/13 11:01:47.288):{0x1600} {“user2”} Updated PIM config
[40799] (05/13 11:01:47.288):{0x1600} {“user2”} Processed request from PIM Connector: cmd=0x5, Tag=340
[40279] (05/13 11:01:47.288):{0x1600} {“user2”} SubmitToRelaySendQ, Tag=340
[40000] (05/13 11:01:47.288):{0x13D4} [BIPP] Send status DATA_ACCEPTED, Tag=340
[40423] (05/13 11:01:51.569):{0x1364} {“user2”} Queuing new mail through notification (external). EntryId=6695
[40724] (05/13 11:01:51.569):{0x16F0} {“user2”} Get record key for this MAPI object, EntryId=6695
[40435] (05/13 11:01:51.569):{0x16F0} {“user2”} Queuing new mail through notification. EntryId=6695. Msgs Pending 470
[40719] (05/13 11:01:51.585):{0x16F0} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30085] (05/13 11:01:51.585):{0x16F0} {“user2”} New mail has arrived, EntryId=6695
[40287] (05/13 11:01:51.585):{0x16F0} {“user2”} Queuing message, RefId=-848574894, EntryId=6695, Posted=05/13 11:01:50, Delivered=05/13 11:01:51
[30066] (05/13 11:01:51.585):{0x16F0} Total Msgs Pending 811
[30181] (05/13 11:01:54.960):{0x138C} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 5.0.1.34)
[30509] (05/13 11:01:54.960):{0x138C} Current health score, Health=0x000000000200150F, Mask=0x000000000200150F
[40360] (05/13 11:01:54.960):{0x138C} [BIPPa] Health: QSize=0, intMap=11
[40442] (05/13 11:02:21.508):{0x1A90} User settings: email=“user1”, routing=C0007553531, service=BES, device=2204F91F, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=fredrick, server=BBDMAIL (session : 0x02912838)
[30247] (05/13 11:02:40.384):{0x1390} Server stats - Msgs: Forwarded 0, Sent 0, Pending 811, Expired 0, Filtered 0, Forwarded/Min 0, Sent/Min 0
[40000] (05/13 11:02:47.307):{0x13D4} [BIPP] Ping 2775 sent
[40000] (05/13 11:02:47.307):{0x13D0} [BIPP] Ping Response 2775 received
[40000] (05/13 11:03:47.309):{0x13D4} [BIPP] Ping 2776 sent
[40000] (05/13 11:03:47.309):{0x13D0} [BIPP] Ping Response 2776 received
[40579] (05/13 11:04:22.170):{0x127C} CDO helper 01088608 closing after 300 seconds of idle state
[30000] (05/13 11:04:22.170):{0x127C} Loaded C:\WINDOWS\system32\DbgHelp.dll
[30000] (05/13 11:04:22.170):{0x127C} 01ECFF80: 00 00 00 00 DC C7 A7 01 D8 C7 A7 01 E0 C7 A7 01 *................*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFF90: B8 FF EC 01 40 AB 6E 61 DC C7 A7 01 00 00 00 00 *....@.na........*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFFA0: 00 00 00 00 78 B3 6E 61 00 00 00 00 B8 01 00 00 *....x.na........*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFFB0: 00 00 00 00 D8 C7 A7 01 EC FF EC 01 29 48 E6 77 *............)H.w*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFFC0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFFD0: 05 00 00 C0 C4 FF EC 01 B0 FB EC 01 FF FF FF FF *................*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFFE0: 60 1A E6 77 30 48 E6 77 00 00 00 00 00 00 00 00 *`..w0H.w........*
[30000] (05/13 11:04:22.170):{0x127C} 01ECFFF0: 00 00 00 00 04 B3 6E 61 00 00 00 00 00 00 00 00 *......na........*
[40000] (05/13 11:04:47.311):{0x13D4} [BIPP] Ping 2777 sent
[40000] (05/13 11:04:47.311):{0x13D0} [BIPP] Ping Response 2777 received
[45009] (05/13 11:05:09.109):{0x13DC} More cache hit rate: 0.0%, requests: 0, adds: 4, size: 0.0/30.0 Mb
[45014] (05/13 11:05:09.109):{0x13DC} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[45079] (05/13 11:05:09.109):{0x13DC} Attachment cache hit rate: 0.0%, requests: 0, adds: 2, size: 0.0/30.0 Mb
[40212] (05/13 11:05:09.109):{0x13DC} Address cache hit rate: 73.9%, requests: 705, adds: 184, size: 6
[40328] (05/13 11:05:09.109):{0x13DC} Failed cache hit rate: 0.0%, requests: 193, adds: 0, size: 2
[40442] (05/13 11:05:27.141):{0x1600} User settings: email=“user2”, routing=C0007553531, service=BES, device=21390FBF, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=bbdnet0763, server=BBDMAIL (session : 0x02912838)
[40000] (05/13 11:05:47.314):{0x13D4} [BIPP] Ping 2778 sent
[40000] (05/13 11:05:47.314):{0x13D0} [BIPP] Ping Response 2778 received
[40000] (05/13 11:06:47.314):{0x13D4} [BIPP] Ping 2779 sent
[40000] (05/13 11:06:47.314):{0x13D0} [BIPP] Ping Response 2779 received
[40000] (05/13 11:07:47.316):{0x13D4} [BIPP] Ping 2780 sent
[40000] (05/13 11:07:47.316):{0x13D0} [BIPP] Ping Response 2780 received
[40000] (05/13 11:08:47.318):{0x13D4} [BIPP] Ping 2781 sent
[40000] (05/13 11:08:47.318):{0x13D0} [BIPP] Ping Response 2781 received
[40243] (05/13 11:08:56.366):{0x1A90} {“user2”} Invalid DeviceId
[40442] (05/13 11:08:56.366):{0x1A90} User settings: email=“user2”, routing=C0007553531, service=BES, device=, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=test1, server=BBDMAIL (session : 0x02912838)
[40367] (05/13 11:08:56.366):{0x1A90} {“user2”} User Stats - Msgs: Latency 0s, Sent/Min 0, Received/Min 0
[40702] (05/13 11:09:09.678):{0x16F0} {“user2”} Starting message rescan
[40175] (05/13 11:09:12.069):{0x16F0} {“user2”} MAPIMailbox::GetNewMessages found 1 message(s) in Inbox
[40266] (05/13 11:09:12.069):{0x16F0} {“user2”} Queuing new mail through rescan. EntryId=6697
[40703] (05/13 11:09:12.069):{0x16F0} {“user2”} Message rescan completed
[40719] (05/13 11:09:12.085):{0x1A90} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30085] (05/13 11:09:12.085):{0x1A90} {“user2”} New mail has arrived, EntryId=6697
[30089] (05/13 11:09:12.085):{0x1A90} {“user2”} Configuration incomplete: Message ignored, EntryId=6697
[40000] (05/13 11:09:21.882):{0x1A90} CDO helper 01088608 is not in memory
[40000] (05/13 11:09:21.882):{0x1A90} Starting new CDO helper 01088608
[40574] (05/13 11:09:21.991):{0x127C} CDO helper 01088608 started, PID 4992
[40000] (05/13 11:09:22.897):{0x1A90} {“user2”} StartCalHelper - CDO profile created BES_CDO_4380_2
[40423] (05/13 11:09:43.867):{0x1364} {“user2”} Queuing new mail through notification (external). EntryId=6699
[40724] (05/13 11:09:43.867):{0x1600} {“user2”} Get record key for this MAPI object, EntryId=6699
[40435] (05/13 11:09:43.867):{0x1600} {“user2”} Queuing new mail through notification. EntryId=6699. Msgs Pending 471
[40719] (05/13 11:09:43.867):{0x1600} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30085] (05/13 11:09:43.883):{0x1600} {“user2”} New mail has arrived, EntryId=6699
[40287] (05/13 11:09:43.883):{0x1600} {“user2”} Queuing message, RefId=-1377210162, EntryId=6699, Posted=05/13 11:08:58, Delivered=05/13 11:09:43
[30066] (05/13 11:09:43.883):{0x1600} Total Msgs Pending 812
[40000] (05/13 11:09:47.320):{0x13D4} [BIPP] Ping 2782 sent
[40000] (05/13 11:09:47.320):{0x13D0} [BIPP] Ping Response 2782 received
[40267] (05/13 11:09:47.836):{0x16F0} {“user1”} Starting calendar rescan
[40701] (05/13 11:09:47.836):{0x16F0} {“user1”} Calendar rescan completed
[40423] (05/13 11:10:28.197):{0x1364} {“user2”} Queuing new mail through notification (external). EntryId=6701
[40724] (05/13 11:10:28.197):{0x1A90} {“user2”} Get record key for this MAPI object, EntryId=6701
[40435] (05/13 11:10:28.197):{0x1A90} {“user2”} Queuing new mail through notification. EntryId=6701. Msgs Pending 472
[40719] (05/13 11:10:28.197):{0x1A90} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30085] (05/13 11:10:28.212):{0x1A90} {“user2”} New mail has arrived, EntryId=6701
[40287] (05/13 11:10:28.212):{0x1A90} {“user2”} Queuing message, RefId=-1905845430, EntryId=6701, Posted=05/13 11:09:20, Delivered=05/13 11:10:28
[30066] (05/13 11:10:28.212):{0x1A90} Total Msgs Pending 813
[30247] (05/13 11:10:40.806):{0x1390} Server stats - Msgs: Forwarded 0, Sent 0, Pending 812, Expired 0, Filtered 0, Forwarded/Min 0, Sent/Min 0
[40000] (05/13 11:10:47.322):{0x13D4} [BIPP] Ping 2783 sent
[40000] (05/13 11:10:47.322):{0x13D0} [BIPP] Ping Response 2783 received
[45057] (05/13 11:11:08.213):{0x1388} DBNS: no changes since last renewal. Last change: 200 at 5/12/2010 3:20:15 PM by [UNKN]
[45051] (05/13 11:11:08.213):{0x1388} DBNS: renewed subscription, heartbeat 6667
[40000] (05/13 11:11:08.213):{0x1388} Verify database changes
[45050] (05/13 11:11:08.213):{0x1388} DBNS: DbObject=-1 by []
[40267] (05/13 11:11:35.558):{0x1A90} {“user2”} Starting calendar rescan
[40701] (05/13 11:11:35.573):{0x1A90} {“user2”} Calendar rescan completed
[30247] (05/13 11:11:41.183):{0x1390} Server stats - Msgs: Forwarded 0, Sent 0, Pending 813, Expired 0, Filtered 0, Forwarded/Min 0, Sent/Min 0
[30315] (05/13 11:11:47.308):{0x16F0} {“user2”} Sending data to PIM Connector, size=337
[40279] (05/13 11:11:47.308):{0x16F0} {“user2”} SubmitToRelaySendQ, Tag=373
[40793] (05/13 11:11:47.308):{0x16F0} {“user2”} GetConfig request sent to the PIM Connector. Target=GetConfig
[40000] (05/13 11:11:47.308):{0x13D4} [BIPP] Send data, Tag=373
[40000] (05/13 11:11:47.308):{0x13D0} [BIPP] Received status DELIVERED, Tag=373
[30384] (05/13 11:11:47.308):{0x1600} {“user2”} Packet has been delivered to PIM Connector, Tag=373
[40000] (05/13 11:11:47.308):{0x13D0} [BIPP] Received datagram, Tag=341
[30418] (05/13 11:11:47.308):{0x1A90} {“user2”} Updated PIM config
[40799] (05/13 11:11:47.308):{0x1A90} {“user2”} Processed request from PIM Connector: cmd=0x5, Tag=341
[40279] (05/13 11:11:47.308):{0x1A90} {“user2”} SubmitToRelaySendQ, Tag=341
[40000] (05/13 11:11:47.308):{0x13D4} [BIPP] Send status DATA_ACCEPTED, Tag=341
[30181] (05/13 11:11:54.980):{0x138C} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 5.0.1.34)
[30509] (05/13 11:11:54.980):{0x138C} Current health score, Health=0x000000000200150F, Mask=0x000000000200150F
[40360] (05/13 11:11:54.980):{0x138C} [BIPPa] Health: QSize=0, intMap=11
[40423] (05/13 11:12:13.777):{0x1364} {“user2”} Queuing new mail through notification (external). EntryId=6703
[40724] (05/13 11:12:13.777):{0x1600} {“user2”} Get record key for this MAPI object, EntryId=6703
[40435] (05/13 11:12:13.777):{0x1600} {“user2”} Queuing new mail through notification. EntryId=6703. Msgs Pending 473
[40719] (05/13 11:12:13.777):{0x1600} {“user2”} GetFolderIDFromList No folder ID in list for EntryID
[30085] (05/13 11:12:13.793):{0x1600} {“user2”} New mail has arrived, EntryId=6703
[40287] (05/13 11:12:13.793):{0x1600} {“user2”} Queuing message, RefId=-286997051, EntryId=6703, Posted=05/13 11:04:45, Delivered=05/13 11:12:13
[30066] (05/13 11:12:13.793):{0x1600} Total Msgs Pending 814
[40000] (05/13 11:12:47.309):{0x13D4} [BIPP] Ping 2784 sent
[40000] (05/13 11:12:47.309):{0x13D0} [BIPP] Ping Response 2784 received
[40702] (05/13 11:12:48.449):{0x16F0} {“user2”} Starting message rescan
[40175] (05/13 11:12:48.449):{0x16F0} {“user2”} MAPIMailbox::GetNewMessages found 3 message(s) in Inbox
[40677] (05/13 11:12:48.465):{0x16F0} {“user2”} MAPIMailbox::GetNewMessages found 65 message(s) in SentItems
[40703] (05/13 11:12:48.465):{0x16F0} {“user2”} Message rescan completed
[40933] (05/13 11:12:52.996):{0x1384} Completed check for changes in public folders. Elapsed time 0 milliseconds
[30247] (05/13 11:12:55.074):{0x1390} Server stats - Msgs: Forwarded 0, Sent 0, Pending 814, Expired 0, Filtered 0, Forwarded/Min 0, Sent/Min 0
[40000] (05/13 11:13:47.310):{0x13D4} [BIPP] Ping 2785 sent
[40000] (05/13 11:13:47.310):{0x13D0} [BIPP] Ping Response 2785 received
[40579] (05/13 11:14:24.186):{0x127C} CDO helper 01088608 closing after 300 seconds of idle state
[30000] (05/13 11:14:24.295):{0x127C} Loaded C:\WINDOWS\system32\DbgHelp.dll
[30000] (05/13 11:14:24.295):{0x127C} 01ECFF80: 00 00 00 00 DC C7 A7 01 D8 C7 A7 01 E0 C7 A7 01 *................*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFF90: B8 FF EC 01 40 AB 6E 61 DC C7 A7 01 00 00 00 00 *....@.na........*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFFA0: 00 00 00 00 78 B3 6E 61 00 00 00 00 B8 01 00 00 *....x.na........*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFFB0: 00 00 00 00 D8 C7 A7 01 EC FF EC 01 29 48 E6 77 *............)H.w*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFFC0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 *................*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFFD0: 05 00 00 C0 C4 FF EC 01 B0 FB EC 01 FF FF FF FF *................*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFFE0: 60 1A E6 77 30 48 E6 77 00 00 00 00 00 00 00 00 *`..w0H.w........*
[30000] (05/13 11:14:24.295):{0x127C} 01ECFFF0: 00 00 00 00 04 B3 6E 61 00 00 00 00 00 00 00 00 *......na........*
[40000] (05/13 11:14:47.311):{0x13D4} [BIPP] Ping 2786 sent
[40000] (05/13 11:14:47.311):{0x13D0} [BIPP] Ping Response 2786 received
[40702] (05/13 11:15:01.608):{0x16F0} {“user1”} Starting message rescan
[40175] (05/13 11:15:01.608):{0x16F0} {“user1”} MAPIMailbox::GetNewMessages found 30 message(s) in Inbox
[40703] (05/13 11:15:01.608):{0x16F0} {“user1”} Message rescan completed
[40000] (05/13 11:15:47.312):{0x13D4} [BIPP] Ping 2787 sent
[40000] (05/13 11:15:47.312):{0x13D0} [BIPP] Ping Response 2787 received
[45009] (05/13 11:16:09.124):{0x13DC} More cache hit rate: 0.0%, requests: 0, adds: 4, size: 0.0/30.0 Mb
[45014] (05/13 11:16:09.124):{0x13DC} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[45079] (05/13 11:16:09.124):{0x13DC} Attachment cache hit rate: 0.0%, requests: 0, adds: 2, size: 0.0/30.0 Mb
[40212] (05/13 11:16:09.124):{0x13DC} Address cache hit rate: 73.8%, requests: 707, adds: 185, size: 5
[40328] (05/13 11:16:09.124):{0x13DC} Failed cache hit rate: 0.0%, requests: 194, adds: 0, size: 2
[40000] (05/13 11:16:47.311):{0x13D4} [BIPP] Ping 2788 sent
[40000] (05/13 11:16:47.311):{0x13D0} [BIPP] Ping Response 2788 received
[40000] (05/13 11:17:47.311):{0x13D4} [BIPP] Ping 2789 sent
[40000] (05/13 11:17:47.311):{0x13D0} [BIPP] Ping Response 2789 received
[40000] (05/13 11:18:47.312):{0x13D4} [BIPP] Ping 2790 sent
[40000] (05/13 11:18:47.312):{0x13D0} [BIPP] Ping Response 2790 received
[40442] (05/13 11:19:03.546):{0x1600} User settings: email=“user1”, routing=C0007553531, service=BES, device=2204F91F, calendar=1, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=fredrick, server=BBDMAIL (session : 0x02912838)
[40000] (05/13 11:19:23.108):{0x1A90} CDO helper 01088608 is not in memory
[40000] (05/13 11:19:23.108):{0x1A90} Starting new CDO helper 01088608
[40574] (05/13 11:19:23.952):{0x127C} CDO helper 01088608 started, PID 5668
[40267] (05/13 11:19:35.827):{0x1600} {“user2”} Starting calendar rescan
[40373] (05/13 11:19:35.842):{0x1600} {“user2”} Queuing notification of modified appointment. EntryId=6805 (delay processing 2 seconds)
[40373] (05/13 11:19:35.842):{0x1600} {“user2”} Queuing notification of modified appointment. EntryId=6804 (delay processing 2 seconds)
[40373] (05/13 11:19:35.842):{0x1600} {“user2”} Queuing notification of modified appointment. EntryId=6803 (delay processing 2 seconds)
[30019] (05/13 11:19:35.842):{0x1600} {“user2”} MAPIMailbox::DoICS ICS Synch Successful
[40701] (05/13 11:19:35.842):{0x1600} {“user2”} Calendar rescan completed
[40487] (05/13 11:19:35.842):{0x1600} {“user2”} Not requeuing calendar item EntryId=6805 - same source key as DuplicateEntryId=6540
[40000] (05/13 11:19:36.061):{0x1A90} {“user2”} StartCalHelper - CDO profile created BES_CDO_4380_2
[40000] (05/13 11:19:47.311):{0x13D4} [BIPP] Ping 2791 sent
[40000] (05/13 11:19:47.311):{0x13D0} [BIPP] Ping Response 2791 received
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Old 05-13-2010, 04:34 AM   #9 (permalink)
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Ok there is some personal details that i missed, To bad.... I just need this resolved before the boss pulls the plug on this.
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Old 05-13-2010, 01:20 PM   #10 (permalink)
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Few things to ponder upon -
1. UserOTAFM=0 - Are you sure that activation was successful for both users.
2. it looks like BES server is getting the email from Exchange fine. But could not deliver it to the device via dispatcher. Is dispatcher service up and running.
3. MAPICDO process generates dbg file after every email delivery. Not normal.

here is what I will do -
Make sure all BB services are running.
Make sure SRP is up and running. (BBSRPTEST is a good tool for that)
Delete the user from BES with an option to delete the information from mail server.
Wipe the device.
Activate it again. (if you have BES plan try EA). Observe the activation process.

All should happily work. If not I would uninstall BES, delete BESMgmt DB, uninstall MAPICDO. and do it all over once again.

Wish you good luck. Keep us updated.
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