05-13-2010, 08:49 AM
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| | Folder redirection mysteriously changing
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Hey folks, I have a situation that is occuring for a few users on our BES, specifically, folder redirection for inbox gets unchecked.
I can tell you this:
-Most, if not all the time it is just INBOX that gets unchecked.
-On a few occasions (not all the time) I have noticed that the handheld shows the inbox as being redirected yet the server shows it as NOT being redirected.
-Removing and re-adding the redirection on the handheld usually works. Doing it from the BES works.
Until I get this resolved, I am wondering if there is some sort of command line process I can schedule using the Windows scheduler that would execute every hour or so and confirm / set the redirection for a specific person?
One other thing I am wondering about is a possible hot-key combination or series of keystrokes that might be pressed on the device unintentionally that would change the redirection? Users are using Tour 9630's. I remember when we were on the curves, before the firmware was upgraded, pressing the spacebar while in the phone menu would change from Line1 to Line2. People were holstering their phones after a call, not realizing that they hit the space bar, switching it to line 2.....and there is no NAM programmed on that line....