BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-13-2010, 07:49 AM   #1 (permalink)
New Member
 
Join Date: May 2008
Model: 8330
PIN: N/A
Carrier: Telus
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Folder redirection mysteriously changing

Please Login to Remove!

Hey folks, I have a situation that is occuring for a few users on our BES, specifically, folder redirection for inbox gets unchecked.

I can tell you this:

-Most, if not all the time it is just INBOX that gets unchecked.
-On a few occasions (not all the time) I have noticed that the handheld shows the inbox as being redirected yet the server shows it as NOT being redirected.
-Removing and re-adding the redirection on the handheld usually works. Doing it from the BES works.

Until I get this resolved, I am wondering if there is some sort of command line process I can schedule using the Windows scheduler that would execute every hour or so and confirm / set the redirection for a specific person?

One other thing I am wondering about is a possible hot-key combination or series of keystrokes that might be pressed on the device unintentionally that would change the redirection? Users are using Tour 9630's. I remember when we were on the curves, before the firmware was upgraded, pressing the spacebar while in the phone menu would change from Line1 to Line2. People were holstering their phones after a call, not realizing that they hit the space bar, switching it to line 2.....and there is no NAM programmed on that line....

Any ideas?
Thanks!
Northboy
Offline  
Old 05-13-2010, 08:31 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,646
Post Thanks: 264
Thanked 271 Times in 257 Posts
Default

What version BES are you on?

4.1 has this issue and upgrading to SP6 and apply MR7 will solve it.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 07-15-2010, 01:25 PM   #3 (permalink)
New Member
 
Join Date: Jul 2010
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrading doesn't fix it..

I have the same issue with folder redirection changing randomly so that only the Sent Items are being redirected. I upgraded my BES server to 4.1.7 MR3 (Rollup) (Bundle 52) and had the problem happen again just this morning.

I still need some form of resolution for this...
Offline  
Old 07-19-2010, 03:33 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2009
Model: 8820
PIN: N/A
Carrier: ATT
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Please check this article.
KB18549 - View Document

Its a pain and even we are living with it. We dont have MR7 update but as a workaround we developed a script to identify these users and alert everyday. This is helping us to proactively resolving the issue before user identifies it.
Offline  
Old 10-26-2010, 01:44 PM   #5 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8520
PIN: N/A
Carrier: vODAFONE
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Its a pain and even we are living with it. We dont have MR7 update but as a workaround we developed a script to identify these users and alert everyday. This is helping us to proactively resolving the issue before user identifies it.[/quote]

Hello

We had this issue and we applied the m77 update however the issue is not resolved.
RIM says to re register the cdo.dll

Any Help will be gratly appreciated

Thanks
Offline  
Old 10-26-2010, 02:28 PM   #6 (permalink)
Thumbs Must Hurt
 
ppittman's Avatar
 
Join Date: Apr 2007
Location: London
Model: 8100
Carrier: Vodafone
Posts: 56
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

If you are running 4.1.6 apply the SP 7 upgrade. I had this on 2 of my accounts and the upgrade resolved the problem. Only seemed to happen on devices with codes of 4.6 and above.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.