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Old 12-28-2005, 04:19 PM   #1 (permalink)
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Default BES adding items to the Service Book?

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Our BES admins aren't too familiar with how the actual server works, so they can't really figure out how/why this is happening, but maybe this will ring a bell with someone here...

Everyone gets a Desktop[IPPP] entry into their service book on their BlackBerries. This is forcing any TCP connectivity from the BlackBerry to go to our BES versus just going directly out (we're on Verizon, which is supported).

Now, I can delete the entry from the service book and everything works fine, but the second that we connect the BB via USB to a PC and it syncs, the entry comes back. This seems to be some policy enforced by the BES...
Anyone know where we'd check for this policy and/or disable it?
Thanks!
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Old 12-28-2005, 04:24 PM   #2 (permalink)
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The IPPP service book is for MDS and when users use the BlackBerry Browser it will redirect to your internal network.

To get rid off this:

1. Turn off the MDS service. Users would still get the service book but all requests will fails.
2. Turn off MDS at the server and/or user level. If the IPPP service book is deleted it won't come back after a cradle/EA. Note: MDS is turned on by default at the server and user level.
3 Have users use the WAP and Internet browser (carrier supplied)
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Old 12-28-2005, 04:26 PM   #3 (permalink)
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Quote:
Originally Posted by BB_God
The IPPP service book is for MDS and when users use the BlackBerry Browser it will redirect to your internal network.

To get rid off this:

1. Turn off the MDS service. Users would still get the service book but all requests will fails.
2. Turn off MDS at the server and/or user level. If the IPPP service book is deleted it won't come back after a cradle/EA. Note: MDS is turned on by default at the server and user level.
3 Have users use the WAP and Internet browser (carrier supplied)
#3 doesn't really work for us because the users want to be able to use VeriChat and a few other apps - and they seem to by default try to connect via the Desktop IPPP entry - is there any way to change this default? (probably the wrong forum for that question..)

Got it, is there any way to do this at the individual BB level, or only on the BES?

We just right clicked on the user and then clicked "Disable Mobile Data Service". Is this setting static or will it come back to enabled next time the server is restarted? It seemed kind of hokey.

Last edited by GLXpa : 12-28-2005 at 04:36 PM.
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Old 12-29-2005, 12:36 AM   #4 (permalink)
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The enabline/disabling of MDS does not get reset when the server is restarted.

I don't have much experience with VeriChat. Try the following support site. It seems to have some answers to you questions.

http://www.pdaapps.com/verichat_bby/support.html
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Old 01-04-2006, 10:14 AM   #5 (permalink)
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Our server was rebooted last night and the entry came back in the user's service book, but their MDS was still disabled. Any idea why that might happen?
Thanks
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