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Old 06-11-2010, 09:08 AM   #1 (permalink)
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Unhappy E-mail lookup using BB 9530 and BB Pro 4.1

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I have users that try to lookup email addresses on their BBs and get odd results. Typically they get a "lookup failed" error, but the email DOES show up. Does the Blackberry check with my Blackberry Pro server first? Or does it look locally? Why does it say that the lookup failed even though it finds the address? Does the phone "remember" incorrect lookups? Any way to clear the lookup cache?

I using BB Pro 4.1.17. Is this the latest version? Thanks!
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Old 06-11-2010, 12:44 PM   #2 (permalink)
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BES express 5 is latest for it now.
and it is free, free SRP, free CALs

BES/SBE/BPS 4.x upgrade options to BES Express 5.0 - BlackBerry Support Community Forums
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