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Old 06-22-2010, 11:06 AM   #1 (permalink)
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Question Desktop Manager or wireless reconcile/sync ?

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Hi,

This query is from a complete novice so please handle with care

We have lots of different Blackberry models and have a BES Server of our own, version 3.9(?)

I need some clarification please. I have been told by a Blackberry Certified techie that if we are using our own BES Server with wireless reconciliation then we should not be using Desktop Manager as well for syncing as it will cause problems ?
Does wireless reconciliation deal with email, calendar AND Contacts ?
Is there only certain versions of BES and Desktop Manager that will deal with this ? If wireless reconciliation/sync deals with all this then do I need Desktop Manager at all ?
We have a user with an 8800, they have Desktop Manger 4.7 installed on their XP laptop and they are reguarly getting problems with synching the calendar. Getting errors and then the calendar has duplicate entries of the same meeting etc

Any help would be much appreciated.
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Old 06-22-2010, 12:04 PM   #2 (permalink)
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Moved to a more appropriate section.
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Old 06-22-2010, 01:43 PM   #3 (permalink)
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Quote:
Originally Posted by Gandalf1 View Post
Hi,

This query is from a complete novice so please handle with care

We have lots of different Blackberry models and have a BES Server of our own, version 3.9(?)

I need some clarification please. I have been told by a Blackberry Certified techie that if we are using our own BES Server with wireless reconciliation then we should not be using Desktop Manager as well for syncing as it will cause problems ?
Does wireless reconciliation deal with email, calendar AND Contacts ?
Is there only certain versions of BES and Desktop Manager that will deal with this ? If wireless reconciliation/sync deals with all this then do I need Desktop Manager at all ?
We have a user with an 8800, they have Desktop Manger 4.7 installed on their XP laptop and they are reguarly getting problems with synching the calendar. Getting errors and then the calendar has duplicate entries of the same meeting etc

Any help would be much appreciated.
AFAIK, There's no reason not to use both, assuming Desktop Manager is configured correctly for your needs. We use both, but typically only use DM to sync Contacts, because we sync Exchange Public Folder contacts as well as personal contacts. The only time we change this is when users have some issues with their contacts.
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Old 06-22-2010, 04:16 PM   #4 (permalink)
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I'm always nervous about using both because the users can in-advertently mess things up. The other things that can happen is on the default install of the VZW flavor ( not sure if this is true for other carrier flavors)of desktop manager, if the users clicks on "sync with work email" then the setup sets the pc to work as a desktop redirector. I don't like Roxio media manager and just tell users to use Windows XP drive mappings to drag files back and forth between their PC and the media card. Unfortunately, I've found that some software requires desktop manager to be installed.. things like SplashID that manages passwords..my own opinion is the same as your techs..to not use desktop manager unless their is some specific need for it...
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