Hi,

I am hosting a number of BES servers for various clients. Some are running 4.1.x and some are running 5.0.x. Recently I had an outage. The BES all came back up and my ipmonitor showed all the services as functioning. Even though the servers and services were up, the BES was stalled and not communicating with Exchange. A quick reboot of each BES solved the problem, but my end users experienced a much longer downtime on their handhelds than was necessary because I was not aware that they communications with exchange and the handhelds was down.

What is the best tool/way to monitor BES to ensure it is functioning on a day to day basis? Ideally I would like to incorporate it into my IPmonitor to alert me when a "fail" is detected. I need to make sure that I know when mail is not flowing in/out of the handhelds even if the services are up.

Any suggestions are greatly appreciated.

Kindest regards,
Schnuggles

BoxTone Mobile Service Management for Enterprise BlackBerry, iPhone, iPad, Android Devices would be my suggestion.

Moved to the appropriate section. And please update your profile to show which device you have, if it isn't the 7100T.

Hi,

Thanks for the heads up on the boxtone. I will look into it, but I think it's too expensive for us.

I was wondering if there is anyway to script using the native BES monitoring service or any tools from the resource kit to detect/alert if synching isn't happening.

cheers,
flo

Hi!

I would recommend the solution GSX Monitor. To be honnest I work for this company so I am not totally objective
But I think GSX Monitor could answer to your main requests. You have the possibility to monitor in real time your servers and get alerts and full reporting without any code on your servers.
Let's switch to the appropriate section if interested

At your disposal.

Yannick