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Old 07-07-2010, 11:06 AM   #1 (permalink)
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Default BES Migration Contacts dissappear

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Hi All,

Im javing issues with certai user, when migrating to my new BES i havea few users complan about some or all contact s dissappearig - hs this happenned to anyone - Im guessing that it could be Fimrware related?

I know that the Blackberry Enterpirse Transporter SP2 fixed alot of issues, where can i get this tool?
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Old 07-08-2010, 08:38 AM   #2 (permalink)
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This would depends on how your mail environments are setup.

The contacts should be stored in your mailbox. When you move to a new BES the contact should sync OTA. If you are not doing OTA sync of contacts that's another issue.
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Exchange 2007/BES 5.0.2 MR2
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Old 07-09-2010, 02:41 AM   #3 (permalink)
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My scenario

When i activate users wirelessly on OLDBES the contacts sync perfectly
When i activate users wirelessly on NEWBES the contacts sync perfectly

When i move a user using transportert from OLDBES to NEWBES Contacts dissappear....

OLDBES v5.0.1 MR2
NEWBES V5.0.1 MR3
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Old 07-09-2010, 03:12 AM   #4 (permalink)
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Resolved!!!

User were creating 2 contact folders on outlook - after the migration the 2nd contacts folder was not selected on BAS!!!


Thanks to all
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Old 07-20-2010, 12:16 PM   #5 (permalink)
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Hey guys, this was the case for a few users....Not all...

This seem to be related to the Exchange Primary SMTP address and AD specified email address
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