BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-12-2010, 09:02 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2006
Model: 8700c
Carrier: Cingular
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry issue with disappearing emails (BES)

Please Login to Remove!

Hi All,

I have a user who states when she reads messages on her blackberry they disappear in her outlook and then the msg is gone on the blackberry? Any idea what could cause this. We have wiped the device, I see no rules setup on the device or in outlook.

Thanks,

Greg
Offline  
Old 07-12-2010, 10:05 AM   #2 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,039
Post Thanks: 51
Thanked 305 Times in 293 Posts
Default

Check to see if you have Outlook set to "keep a copy of message on server", otherwise the BlackBerry will eliminate it from Outlook.

Check her BlackBerry to ensure messages are not set to "hide read messages".
Offline  
Old 07-21-2010, 03:52 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2006
Model: 8700c
Carrier: Cingular
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rambo47 View Post
Check to see if you have Outlook set to "keep a copy of message on server", otherwise the BlackBerry will eliminate it from Outlook.

Check her BlackBerry to ensure messages are not set to "hide read messages".
The messages are showing up on the blackberry now but they are not in outlook. We have a BES server.. It only happens randomly, both internal and external msgs. We have no rules in outlook for her mailbox.

Any thoughts?

Greg
Offline  
Old 07-21-2010, 04:03 PM   #4 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,033
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Moved to a more appropriate section.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.