BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-15-2010, 12:06 AM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: 8310
PIN: N/A
Carrier: optus
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry The BlackBerry Administration Service cannot find the records you were looking for. V

Please Login to Remove!

Ok...this is my scenario:



Exchange 2010 is installed on a server running Windows Server 2008 R2 platform with all the latest updates/RU.



BES express is installed on a server running SBS 2008 with the latest updates installed.



I've followed the installation guide to the letter...including all scripts on the exchange console with no failures.....and configured all the necessary permissions for the user "besadmin". Tested access to the mailbox by sending an email to the user "besadmin"



Installation of BES was error free.



PROBLEM: When I start blackberry administration service and try to create a user by searching, I get the message: The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again



I had installed it before on the same server which has the exchange 2010 but encountered the same problem.



I'm assuming this is being caused by the user "besadmin" not having the right permissions to acces exchange. I have checked and re-checked the permissions and still cant get it to see my users on exchange. Any ideas??? I did a bbcheck and below find my results. Any help will be highly appreciated.



Cheers!





Detection Report

[GENERAL]

Current User: THS\besadmin
Host Name: THSSVR1
OS Version: Service Pack 2
Log on as a service right: Unknown (access denied)
Log on locally right: Unknown (access denied)
Local Administrators member: No


[BES]

Platform: Exchange
Version: 5.0.1 (Bundle 12)
Install Path: C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\
MAPI Profile: BlackBerryServer
MAPI GC:

[SERVICE_ACCOUNT]

BlackBerry Server Account: THS\besadmin
Active Directory 'Send As': Allow
Domain Group Membership:
View-Only Organization Management
Windows SBS Administrators
Windows SBS Fax Administrators
Windows SBS Virtual Private Network Users
Windows SBS Link Users
Windows SBS Fax Users
Windows SBS Admin Tools Group
Windows SBS SharePoint_OwnersGroup
Windows SBS Remote Web Workplace Users
Enterprise Admins
Schema Admins
Administrators

[EXCHANGE_PERMISSIONS]

Exchange permission 'Create Named Properties in the information store' over Administrative Groups for group: Everyone


Exchange permissions 'Send As', 'Receive As', 'Administer Information Store' for account: THS\besadmin

Server: CN=MAILSVR,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=ths,DC=lo cal

[MAPI_SUBSYSTEM]

EXMAPI32.DLL: 6.5.8153.0 (C:\Program Files (x86)\ExchangeMapi\exmapi32.dll)
MAPI32.DLL: 1.0.2536.0 (C:\Windows\system32\mapi32.dll)
EMSMDB32.DLL: 6.5.8153.0 (C:\Program Files (x86)\ExchangeMapi\emsmdb32.dll)
CDO.DLL: 6.5.8153.0 (C:\Program Files (x86)\ExchangeMapi\cdo.dll)

[GC]

Domain Name: ths.local
GC Name: THSSVR1.ths.local
GC IP: 192.168.3.3

[DATABASE]

Hostname: THSSVR1\BLACKBERRY
DB Name: BESMgmt2
Location: Remote
DB info via TSQL: Express Edition (9.00.4053.00 SP3)

SQL Version: Unable to find SQL version!
MSDE Version: Unable to find MSDE version!
MDAC Version: 6.0.6002.18005
MSADO15.DLL: 6.0.6002.18005 (C:\Program Files (x86)\Common Files\System\ado\msado15.dll)

[DB_BES_INSTANCE_VERSIONS]

thsblkberry: 5.0.1.9

[JAVA]

Version: 1.6
Path: C:\Program Files (x86)\Java\jre6

MDS JVM Path: C:\Program Files (x86)\Java\jre1.6.0_15\bin\client\jvm.dll

[DOT_NET_FRAMEWORK]

Version 1.0: MISSING
Version 1.1 (1.1.4322): MISSING
Version 2.0 (2.0.50727): INSTALLED
Version 3.0 (3.0.0456.30): INSTALLED

[MSMQ]

MSMQ Version: 6.0.6001

[NETWORK]

Local IP: 192.168.3.3
TCP/IP Providor: 6.0.6001.18000 (C:\Windows\System32\wsock32.dll)
Winsock2 File: 6.0.6002.18005 (C:\Windows\System32\winrnr.dll)

[SRP_CONNECTIVITY]

Host: au.srp.blackberry.com
IP: 206.51.26.124

Status: Connection Successful

[SYSTEM_INFORMATION]

Processor:

Processor Identifier: Intel64 Family 6 Model 23 Stepping 7
Processor Vendor: GenuineIntel
Processor Name: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz
Processor Speed: 2500 MHz
Number of CPUs: 4

Memory:

Memory In Use: 81%
Total Memory: 2,094,672 KB
Memory Available: 1,151,188 KB
Memory Limit: 182,480 KB
Available Commit: 2,987,804 KB

Hard Drive:

Drive: C:\, Free: 176,969,023 KB, Total: 320,069,431 KB
Drive: E:\, Free: 831,441,514 KB, Total: 1,000,202,039 KB
Drive: F:\, Free: 683,899,236 KB, Total: 1,000,200,990 KB
Drive: G:\, Free: 203,481,387 KB, Total: 750,152,314 KB

Time Info:

Uptime: 0 days 20 hours 0 minutes 7 seconds
Time Zone: AUS Eastern Daylight Time (GMT+10:00)

[SYSTEM_HOTFIXES]

KB970892_SQL9 - GDR 4053 for SQL Server Database Services 2005 ENU (KB970892)
KB970895_SQL9 - GDR 3080 for SQL Server Database Services 2005 ENU (KB970895)
KB970895_SQLTools9 - GDR 3080 for SQL Server Tools and Workstation Components 2005 ENU (KB970895)

[PROCESSES]

Number of Processes: 119

Process PID Threads

System 4 157
smss.exe 492 4
csrss.exe 560 15
csrss.exe 604 7
wininit.exe 612 3
winlogon.exe 644 3
services.exe 684 11
lsass.exe 700 55
lsm.exe 708 10
svchost.exe 940 8
svchost.exe 1008 9
LogonUI.exe 356 8
svchost.exe 508 18
svchost.exe 568 12
svchost.exe 552 65
SLsvc.exe 596 4
svchost.exe 1048 18
svchost.exe 1104 31
SavService.exe 1124 82
svchost.exe 1464 27
svchost.exe 1608 21
spoolsv.exe 1044 18
winagent.exe 1000 7
svchost.exe 704 8
certsrv.exe 1368 9
taskeng.exe 1804 8
DataCollectorSvc.exe 1964 18
dfsrs.exe 2140 11
svchost.exe 2152 23
dns.exe 2164 17
inetinfo.exe 2260 11
iashost.exe 2284 2
ismserv.exe 2300 7
MMRot.exe 2356 3
msftesql.exe 2472 7
mqsvc.exe 2540 33
sqlservr.exe 2688 42
sqlservr.exe 2796 39
sqlservr.exe 3052 39
sqlservr.exe 3240 31
SMSvcHost.exe 3276 4
NotificationAgent.exe 3620 5
ntfrs.exe 3692 26
PMScanner.exe 3760 3
svchost.exe 3780 5
svchost.exe 3792 3
svchost.exe 3804 3
SAVAdminService.exe 3832 3
SavexWebAgent.exe 3888 3
ShadowProtectSvc.exe 3948 2
ShadowProtectSvc.exe 3956 5
silsvc.exe 4092 7
ManagementAgentNT.exe 1796 18
ALsvc.exe 948 6
CertificationManagerServiceNT.exe 3988 4
RouterNT.exe 4336 39
OWSTIMER.EXE 4348 28
wsstracing.exe 4508 6
SPWRITER.EXE 4576 15
sqlbrowser.exe 4620 7
sqlwriter.exe 4644 4
svchost.exe 4676 18
SUMService.exe 4696 3
svchost.exe 4716 13
SophosUpdateMgr.exe 4828 8
uptmagnt.exe 4840 12
httpd.exe 4904 4
svchost.exe 5072 18
svchost.exe 5096 4
dfssvc.exe 1920 10
vsnapvss.exe 3492 3
svchost.exe 3924 16
w3wp.exe 5132 15
w3wp.exe 5176 40
httpd.exe 5712 252
WmiApSrv.exe 6828 3
csrss.exe 5672 12
winlogon.exe 6724 3
taskeng.exe 5084 5
rdpclip.exe 7268 4
taskeng.exe 7328 10
console.exe 7384 16
dwm.exe 7720 3
explorer.exe 7844 31
msdtc.exe 8156 11
mssearch.exe 7456 19
wsusservice.exe 3268 16
ALMon.exe 5460 11
wbengine.exe 8008 7
vds.exe 4140 11
srmhost.exe 8244 6
mssdmn.exe 9196 15
w3wp.exe 2428 43
w3wp.exe 8696 41
wuauclt.exe 4740 2
BlackberryRouter.exe 8516 10
BBAttachServer.exe 8400 114
BBAttachMonitor.exe 1004 6
BlackBerryDispatcher.exe 5232 53
bmds.exe 9476 241
BESAlert.exe 9496 6
BAS-NCC.exe 9580 34
BAS-AS.exe 9604 148
BlackBerryController.exe 9640 10
BlackBerrySyncServer.exe 9768 89
BlackBerryMailStoreSrvr.exe 9836 13
BlackBerryPolicyServer.exe 9860 23
iexplore.exe 12508 18
ieuser.exe 13188 3
RIMDeviceManager.exe 12996 9
BbDevMgr.exe 12412 5
BBConvert.exe 12964 2
BBConvert.exe 9268 2
BBConvert.exe 11984 2
msiexec.exe 12212 3
BBCheck.exe 12196 8
WmiPrvSE.exe 11976 9
BBConvert.exe 11972 2
dllhost.exe 11532 5
Offline  
Old 08-14-2010, 01:25 PM   #2 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8820
PIN: N/A
Carrier: orange
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did you manage to resolve this issue?
Offline  
Old 09-15-2010, 05:05 PM   #3 (permalink)
New Member
 
Join Date: Jun 2010
Model: NA
PIN: N/A
Carrier: Verizon
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Almost same issue.... Have Exchange 2010, full 2008 R2 Domain. Had 3 users added. Deleted one because user was getting another type of phone. After a couple of days, it turns out he got another BB. Go to add him back and getting the same error as mentioned. Tried adding another exchange user as a test, and getting the same result.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.