BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-19-2010, 11:27 AM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: 9500
PIN: N/A
Carrier: at&t
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Issues performing Enterprise Activation?

Please Login to Remove!

Me and my staff have been having some random and odd occurrences in the past few weeks performing Enterprise Activations.

The only commonality we're finding is that most of the devices that have issues are where the users are on US Cellular as the carrier. Could it be possible for a specific carrier to have issues with an enterprise data connection validating back to RIM? We don't seem to have any issues with other providers.

Just thought I'd see if something like this was possible.
Offline  
Old 07-19-2010, 12:24 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,128
Post Thanks: 352
Thanked 352 Times in 329 Posts
Default

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.


It is totally random here with the 9 carriers we use

AT&T is our major carrier and even they make a few mistakes like the rest of them with dataplans.



Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

look at my signature and click on blue link.

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 07-20-2010, 05:34 PM   #3 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,876
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default

If I had a dollar for every time a carrier told me they were sure a device had the correct data plan....and didn't....I could buy a nice weekend away.

The BESC that knotty referenced above is an invaluable tool so that you can check, confirm that the device has the right plan, and if not.....call the carrier and tell them you checked with RIM. That usually makes them take a 2nd look.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.