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Old 07-19-2010, 11:27 AM   #1 (permalink)
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Default Issues performing Enterprise Activation?

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Me and my staff have been having some random and odd occurrences in the past few weeks performing Enterprise Activations.

The only commonality we're finding is that most of the devices that have issues are where the users are on US Cellular as the carrier. Could it be possible for a specific carrier to have issues with an enterprise data connection validating back to RIM? We don't seem to have any issues with other providers.

Just thought I'd see if something like this was possible.
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Old 07-19-2010, 12:24 PM   #2 (permalink)
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It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.


It is totally random here with the 9 carriers we use

AT&T is our major carrier and even they make a few mistakes like the rest of them with dataplans.



Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

look at my signature and click on blue link.

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
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Old 07-20-2010, 05:34 PM   #3 (permalink)
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If I had a dollar for every time a carrier told me they were sure a device had the correct data plan....and didn't....I could buy a nice weekend away.

The BESC that knotty referenced above is an invaluable tool so that you can check, confirm that the device has the right plan, and if not.....call the carrier and tell them you checked with RIM. That usually makes them take a 2nd look.
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