BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-20-2010, 05:49 AM   #1 (permalink)
New Member
Join Date: Jul 2010
Model: 950
Carrier: Vodafone
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Messages Being Delivered Unread

Please Login to Remove!

I suspect this may be a BES issue but as I am new to this I am not sure. Apologies to Mods if I have posted in the wrong forum.

If the device is switched off and the user is using their email as normal in Outlook / OWA when they then turn on the device all emails are delivered to it with an unread status even if they have been read and dealt with. If the Reconcile Now option is used then the read status updates....

Is there a way to get the emails delivered with the correct status in the first place?
Old 07-20-2010, 09:48 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
RadHaz75's Avatar
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts

this is by nature of the design. queuing new emails to be sent to the device and reconciliation (of read and deleted items) are 2 separate processes. anytime a new message arrives in a users inbox, it is queued to be sent to the users device as a new message. if the device is off, the queue will build. once the device is back on, the new messages will be sent to the device as... new messages. then, once the device goes to reconcile (which can take up to 20 minutes), then it will see the messages on the device, see that they are unread, and then mark them as so on the device.
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Old 07-20-2010, 11:36 AM   #3 (permalink)
BlackBerry Elite
knottyrope's Avatar
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,059
Post Thanks: 347
Thanked 343 Times in 321 Posts

I posted nice KBs and settings info about it here
BESx + Blackberry Storm - BlackBerry Support Community Forums
unlock your phone here
I am on
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.