New to the forums, so I'm not sure if this post belongs here but here goes my question.
My company, used to have the old "brick" BBs, which we were all setup on with BIS. Now on BIS, the e-mail filtering was pretty straight forward. The nature of my job requires me to set a specific address to trigger Level 1 PINs, but sometimes, the e-mail address gets cc'ed. On BIS this was super easy to filter.
I would put in the To: field
=> send me a Level 1 PIN
In the CC: field,
=> Forward as mail (thus not triggering PIN alert)
Now we've been given some Bold 9000 (I'm pretty sure) and we're on BES, and for the life of me, I cannot replicate the same level of filtering as I used to in BIS.
BES has more options and this is my current setup.
I should add that
is a group distribution list
I have filter "A" , Sent to:
, forward as Level 1 PIN
Filter B, Sent to:
, CC: to me and BCC to me:, forward mail.
As it stands, my Filter B (the one where
is included in the CC field) is completely ignored, and ALWAYS sends stuff as a Level 1 PIN.
I've tried configuring Filter A to have the box "sent directly to me", but when
is in the To: field, it does NOT trigger a Level 1 PIN.
Moving my Filter B ahead of Filter A (so the CC rule is first), still ignores the CC'ed rule.
I'm at a loss, and don't know now if our BES admin needs to change some setting, in which case I am S.O.L.
Can someone advise if it's possible to configure the BES filters to get the same functionality of the super simple BIS filters?