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Old 07-22-2010, 03:07 AM   #1 (permalink)
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Default Enterprise activation restarts after synchronizing with Desktop Manager

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Hello Blackberry friends,

I face a problem with a customer that is activated on BES with Lotus Notes.
The contact synchronization is ok.
Also he wants the contacts from his Outlook on his Blackberry, which he is synchonizing with the Desktop Manager.

So after doing the synchronization with the Desktop Manager, the synchronization is successfull, but the Enterprise Activation on the Blackberry restarts.
This is anoing because the handheld is unavailable for a good hour or more.

Could it be that the Desktop Manager is installed as Redirector?

Thanks you in advance for you help
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Old 07-22-2010, 03:38 AM   #2 (permalink)
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On the BES, is wireless synchronisation of that user's contacts showing as enabled?

Also, what model and OS is the handheld?

I'm just trying to understand what your user is doing here - he is trying to synch his notes address book OTA and an outlook address book over the wire?!
So he has installed Desktop Manager and taken the Exchange BES option? Or the Domino BES option?

Pls provide a bit more detail on setup, thanks. This (to me) seems a very odd way to do things...
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Last edited by Jadey : 07-22-2010 at 03:40 AM.
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Old 07-22-2010, 03:53 AM   #3 (permalink)
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Yes everything is enabled on BES.
9700 5.0.593
OTA > Lotus Notes
Wired Desktop Manager > Outlook

When synching with Outlook he swiches the wireless synchronization off, does the synchronization and after enabling the wireless synchronization the enterprise activation process restarts.

I asked him to reinstall the Desktop Manager with Blackberry Internet Service option.
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Old 07-22-2010, 03:54 AM   #4 (permalink)
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That will help, having it installed for an Exch BES will cause issues.

Does he have 2 seperate contacts address books on BB, or is it merging all into one?
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Old 07-22-2010, 03:58 AM   #5 (permalink)
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I'll ask him that.

after that I give you feed-back
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