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Old 07-22-2010, 08:16 AM   #1 (permalink)
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Default CallHelper process keeps CPU at 100%

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Hello all,

CPU of BB server is on 100% load since 2 days. This is caused by calhelper.exe processor.
We are using BES 5.0, OS: Windows Server 2003.
Exchange version is 2007 (separate server).

What can I do ?
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Old 07-22-2010, 09:11 AM   #2 (permalink)
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Do you use current MAPI 8165?
Then it is a known issue.

Workaround maybe to go back one MAPI version (8147?) ...


Greetings,
Neo3000
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BES 4.1.7 (20 servers), Domino 7.0.3 with 19000+ users
BES 5.0.2 (8 server), Exchange 2010 SP1 with 1000+ users
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Old 07-22-2010, 10:27 AM   #3 (permalink)
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thanks for the quick reply and yes,CDO.DLL version is 6.5.8165.0.
How to go back to another MAPI version ?
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Old 07-23-2010, 03:30 AM   #4 (permalink)
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Uninstall the current version and install the old version.
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Old 08-09-2010, 03:03 AM   #5 (permalink)
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How installing another version affect BES ? Also, if I install another version that I'll have different versions on Exchange server and on BB server. Will this have any effect ?

Thanks in advance !
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Old 08-09-2010, 03:12 AM   #6 (permalink)
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Look on the compatibility matrix. If it is supported, it should be no problem.
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