I apologize if this is a stupid issue or if the answer is already on the forums. I did a search, but I'm finding it difficult to narrow my question into just a few words for searching.
I am a VERY new BES Admin. We have a small company where 6 users needed to have access to their Exchange mailboxes via their Blackberries, so we set up a server. The Exchange/Blackberry server is running on a Windows 2003 box with Exchange 2003. The Blackberry Manager version is 18.104.22.168
The president recently got a Blackberry 9700 and I set him up on the system. However, he says that when he deletes a mail item on his Blackberry, it does not get deleted on the Exchange server. This works for my other users using other Blackberry devices.
Any thoughts as to what is going wrong? I'm new at this and therefore stumped as to what to do.
Thanks for any help you can provide