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Old 07-23-2010, 07:39 AM   #1 (permalink)
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Smile A few issues after installing BES Express

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Dear all,
We are running a fresh Exchange 2010 for a couple of months, and last week we setup the latest BES Express 5.0.1.13, we followed every steps mentioned in Sticky Post - Exchange 2010 BES 5.0.x Install Guide, but there are some problems now and need your help.
Our Environment(Actually a Hosting Exchange 2010, using dotnetpanel)
  • Exchange:
  • Exchange Version: Exchange 2010
  • Exchange Server OS: Windows Server 2008 R2

    BES:
  • BES Express Version: 5.0.1.13
  • BES Express Server OS: Windows Server 2008 R2

BESX Sever and Excahnge Servers are located in a same subnet, no firewalls.

Q1. Warning messages in Error log.








Q2: When running IEMSTest.exe, I pick up BESAdmin user and get the result, is that right? Why no "No Send As permission"
IEMSTest.exe
BlackBerry Enterprise Server Utility - IEMSTest.exe (IExchangeManageStore), Version 1.0
Copyright (c) Research In Motion, Ltd. 1999. All rights reserved.
Opening Default Message Store Mailbox - BESAdmin

BESAdmin : Opening message store using
/o=BBTest/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=BESAdmin
/o=BBTest/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=outlook.domain.local/cn=Microsoft Private MDB
BESAdmin: Mailbox opened successfully
BESAdmin: Root Folder opened successfully
BESAdmin: Folder created successfully
BESAdmin: Test folder deleted successfully
BESAdmin: MAPI test completed successfully
BESAdmin: CDO Server Name: outlook.domain.local
BESAdmin: CDO Mailbox DN: /o=BBTest/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Recipients/cn=BESAdmin
BESAdmin: CDO logon successful
BESAdmin: Get default calendar folder successful
BESAdmin: Get calendar folder name successful: '??'
BESAdmin: CDO test completed successfully
BESAdmin: No Send As permission for the {Domain\BESAdmin} account operator.

Q3. Running "HandheldCleanup.exe -u", gets errors:
HandheldCleanup.exe -u
BlackBerry Enterprise Server Utility - HandheldCleanup.exe, Version 2.0
Copyright (c) Research In Motion, Ltd. 2000-2001. All rights reserved.
Attempting MAPILogon....
MAPILogon Success.
Opening Default Message Store Mailbox - BESAdmin.
Please Enter BESName: ->BES01
Scanning handhelds....this may take a while...
Failed to retrieve display name or server dn for current pager object.
Failed to retrieve display name or server dn for current pager object.
Error(s) encountered while dealing with Handheld Info
HandheldCleanup.exe finished

Q4. Failed to send activation email
Log on BlackBerry Administration Service Console, Click User > Manage users-> Username, select "Generate an activation email ", failed. I can found error msg in Error log:

But I can use the " Send message to user " button on View User page to send emails to user. Don't know how to figure it out

Q5. Failed to retrieve the user's private contact folders.
BlackBerry Administration Service Console, User > Manage users > View user (Demo) > View message settings, when I click Email tab, i got below error msg:
A general mailstore error was encountered while attempting to retrieve the user's private contact folders. The private contact folders will not be displayed.
And there are 5 error events in log:
  • Error 7/23/2010 2:15:42 PM BlackBerry Mail Store Service [ComputerName] 10000 None
    GetUserPrivateFolders failed for User id=3
  • Error 7/23/2010 2:15:42 PM BlackBerry Mail Store Service [ComputerName] 10000 None
    MailStoreExchange::GetUserPrivateFolders - Error in OpenMsgStore, result=0x80070057.
  • Error 7/23/2010 2:15:42 PM BlackBerry Mail Store Service [ComputerName] 10000 None
    GetPersonalEmailFoldersForRedirection failed for User id=3
  • Error 7/23/2010 2:15:42 PM BlackBerry Mail Store Service [ComputerName] 10000 None
    MailStoreExchange::GetPersonalEmailFoldersForRedir ection - GetFolderRedirectionProperties failed.
  • Error 7/23/2010 2:15:42 PM BlackBerry Mail Store Service [ComputerName] 10000 None
    MailStoreExchange::GetFolderRedirectionProperties - Error in OpenMsgStore, result=0x80070057.

I am working on these issues for 3 days, but can't find the right path, any comments & ideas would be greatly appreciated.

Regards,
Randy

Last edited by PowerK6 : 07-23-2010 at 09:20 AM.
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