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Old 07-26-2010, 03:34 PM   #1 (permalink)
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Default Stuck IT Policy

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Hey guys and gals,
I got a question for ya. I had a Curve activated to my BES. IT Policy added to it. The user got a new device. I reactivated him with his new PIN. I did a wipe on his old device, but when I turn it back on, it's requesting a new password (part of the policy). I entered one and looked at the General Settings in Options Security. It still has my policy on it.
Here's the question. How do I get that policy off? This device will be going to an outside user and they don't want that password and whatever else is on there.
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Old 07-26-2010, 04:06 PM   #2 (permalink)
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Look how to resettofactory here

KB18998 - View Document
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Old 07-27-2010, 06:25 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2008
Location: Maine
Model: 8310
OS: 4.5.0.110
PIN: wouldn't you like to know
Carrier: AT&T
Posts: 22
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Awesome. That did it. Thanks bud
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