BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 01-05-2006, 05:58 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2006
Model: BES
Carrier: AT&T
Posts: 61
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How do I erase all data on the handheld FROM the handheld?

Please Login to Remove!

I am passing a 7100g device from one user to another, I wish to clean up all data left by 1st user before I set it up for the 2nd user.

I know I can connect it to a computer and do that from "Application Loader", however is there any way I could perform this cleanup from the handheld, without connecting it to a PC?

The SIM card has been removed so I know I can't do it from the BES server, but there got to be some way to do it from the device itself?
Offline  
Old 01-05-2006, 06:06 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Apr 2005
Location: The Netherlands
Model: 8800
Carrier: Vodafone
Posts: 374
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Go to Options/Security and select Wipe from the menu. Other option set the password and type x times a wrong password.

Regards,
Bob
Offline  
Old 01-06-2006, 11:50 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2006
Model: BES
Carrier: AT&T
Posts: 61
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Looks like "wipe device" does not only delete the data. It disalbed something.. :(

After I did that, all data is cleared but I can't set up this device anymore for the next user, wireless part does not work anymore, it shows "Service Blocked" when I sent email out. Of course address LookUp failed, as well.

I need to call them today and I will post the solution later.
Offline  
Old 01-06-2006, 12:12 PM   #4 (permalink)
Thumbs Must Hurt
 
BaronVonBB's Avatar
 
Join Date: May 2005
Location: SW Florida
Model: 8330
Carrier: Verizon
Posts: 103
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I know that on many models, once you have wiped a device and it reboots that the wireless is turned OFF. Also you had mentioned that the SIM had been removed from the device? Assuming that you've replaced the SIM and turned on the wireless radio, another likely cause of the problem you're describing would be the status of the wireless account itself.

If wireless isn't working, and you haven't activated the device for the new user, the other errors you mentioned make perfect sense.
__________________
(This space intentionally left blank to conserve bandwidth)
Offline  
Old 01-06-2006, 12:18 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2006
Model: BES
Carrier: AT&T
Posts: 61
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BaronVonBB, Thanks for the reply, but my case isn't exactly like what you described.

Let me call the first user of this 7100g device "user A", and the second user "User B". User B already had a 8290 but theh device was dead, so we purchased a new device for user A, and pass his 7100g to user B. There is no issue in user A so we will skip that part.

The SIM card from user B that I put into this 7100g (after I wiped the device) was already enabled and working before, it has unlimited GPRS access, I can't think of any service I need to add if it was already working on his 8290 before, beside, when I turned on the device, it does show capital GPRS so I assume this is not a problem related to the SIM.

Anyway I will call and let you guys know what's going on.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

JOHNSON CONTROLS WT-4000 Pneumatic Two-Pipe Thermostat,LCD
$60.0
JOHNSON CONTROLS WT-4000 Pneumatic Two-Pipe Thermostat,LCD  pictureJohnson Controls Y64AJ-1C 100 VA Baso Transformer 120V-Honeywell AT92A-ITT 4E72
$39.95
Johnson Controls Y64AJ-1C 100 VA Baso Transformer 120V-Honeywell AT92A-ITT 4E72 pictureJOHNSON CONTROLS DIAPHRAGM 17-8-42 / V-3000-600 *NEW IN FACTORY BAG*
$49.95
JOHNSON CONTROLS DIAPHRAGM 17-8-42 / V-3000-600 *NEW IN FACTORY BAG* pictureJOHNSON CONTROLS V-4710-602 Diaphragm G2853980
$110.36
JOHNSON CONTROLS V-4710-602 Diaphragm G2853980 pictureNEW IN BOX JOHNSON CONTROLS T-4756-1739 THERMOSTAT COVER-BEIGE PLASTIC
$8.5
NEW IN BOX JOHNSON CONTROLS T-4756-1739 THERMOSTAT COVER-BEIGE PLASTIC picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.