BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   BES Admin Corner (http://www.blackberryforums.com/bes-admin-corner/)
-   -   Phone numbers on BES (http://www.blackberryforums.com/bes-admin-corner/231920-phone-numbers-bes.html)

m_zafar 07-28-2010 08:59 AM

Phone numbers on BES
 
Hi All

Although there is a method to get the BES (4.6) to pick up the phone number from blackberries i have 80 odd from 800 blackberries that dont have the phone number on the BES. I could approach each blackberry user and carry out a 4 step process that will sort the issue out however it will be a pain to do this manually. I have the numbers, is there any way of inserting the numbers manually myself directly into the BES console or the DB itself? Anyone done this? Pros and cons?

penguin3107 07-28-2010 09:11 AM

There's really nothing stopping you from manually updating the SQL database, but it's not a great idea.
This is absolutely not supported by RIM, nor is it recommended by me personally.
The SQL database is fine to query at will, but updates are typically frowned upon.

m_zafar 07-28-2010 09:13 AM

Quote:

Originally Posted by penguin3107 (Post 1633565)
There's really nothing stopping you from manually updating the SQL database, but it's not a great idea.
This is absolutely not supported by RIM, nor is it recommended by me personally.
The SQL database is fine to query at will, but updates are typically frowned upon.

Kind of what i feared

knottyrope 07-28-2010 09:56 AM

Just activate them again, that usually works here.

m_zafar 07-28-2010 10:04 AM

but thats 80 to reactivate though and i dont trust the users to insert the appropriate info themselves

knottyrope 07-28-2010 10:15 AM

Quote:

Originally Posted by m_zafar (Post 1633590)
but thats 80 to reactivate though and i dont trust the users to insert the appropriate info themselves

How did they activate in the first place?

m_zafar 07-28-2010 10:22 AM

blackberries were assigned by my team and i relised too late they were inputting the numbers after the activation had gone through

knottyrope 07-28-2010 10:53 AM

set an activation password on BES.

Send an email that their deivce will be disabled if they dont activate ASAP.
Write detailed instructions on how they can activate in the email along with activation password.

Other than that, call each one and walk them through.


All times are GMT -5. The time now is 11:30 PM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.