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Old 07-29-2010, 05:41 AM   #1 (permalink)
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Default Mail Sync Issue

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Hey Ho,

another day another problem.. I searched the forum and the web, but i didn't found any solutions on this. Myproblem:

one User cant sync his mails, the only "bad" log entry i found was:
Record 0x284EA incompatible to device (lacks key fields), and will not be synced

I checked the mail settings/path ... all seems to be ok.
But i cant see the read only options from the blackberrydevice(firmware version, space,battery ...)

does somebody have a solution on this?
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Old 07-29-2010, 05:43 AM   #2 (permalink)
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ive got a similar problem that i will deal with now.

remove user from BES and reactivate
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Old 07-29-2010, 06:24 AM   #3 (permalink)
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thx for your reply,

i knew it would come to this... i thought about a resolution where i don't have to trouble the BB - User...


i think i got no Joice

whatever .. but it would be good to know what triggers this issue.
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