07-29-2010, 08:37 AM
Thumbs Must Hurt
Join Date: Mar 2008
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| | Message flow in log
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Some users have this problem:
they receive on their blackberry a message from a mailbox named "Secretary" with the name of "Mr Smith".
All the messages sent to mailbox "Secretary" are automatically forwarded to 5 users using a rule created on owa.
All the five users receive the message with the correct display name in their mailbox on outlok but on the blackberry they see in the "from" field "Mr Smith" instead of "Secretary"...
Because in exchange message flow the display name don't change i suppose there is something in the flow between mailbox and blackberry that change the display name even if it is very strange...
i've think to search in the bes log files if there is the trace of the message flow eg:
user "danny" as receive a new message from "sue"
or something similar that can help me to see if the display name is changed...
Have you any ideas to troubleshoot this problem ??
BES 18.104.22.168 on Exchange 2003 sp2 on windows 2003 sp2
Thank to all