Yep. I read that it requires SP4 to do wipes. We are on sp3. Thanks I will give that a try.
Remote Wipe Reset to Factory Defaults IT policy rule |
This rule specifies whether a BlackBerry® device resets to the default settings when it receives the Erase Data and Disable Handheld IT administration command over a wireless network.
The default value is False.
Change this rule to True to require a BlackBerry device to delete its stored IT policy permanently, to delete all third-party applications, and to delete all user data.
Java® based BlackBerry device
BlackBerry® Device Software version 4.2.2
BlackBerry® Enterprise Server version 4.1 SP4