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Old 08-04-2010, 11:24 PM   #1 (permalink)
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Default BES support requirements

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Hi,

I was hoping someone could gve there opinion on what support requirements are required peer node per user basis?
Basically how many technical server administrators are required to support\manage\maintain one Blackberry Enterprise Server vs 200 to 500 users for example?


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Old 08-05-2010, 12:23 AM   #2 (permalink)
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Check the BES Admin section.
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Old 08-05-2010, 12:34 AM   #3 (permalink)
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Moved to the appropriate section.
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Old 08-05-2010, 07:30 AM   #4 (permalink)
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200-500 BB users or just computer users?

In smaller implementations, most BES admins are also the general computer admins.

For general tech support, the rule of thumb is one tech per 100 users. You would need a large number of BBs to have a dedicated BB admin.

Last edited by CanuckBB : 08-05-2010 at 07:31 AM.
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