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Old 08-05-2010, 03:35 AM   #1 (permalink)
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Hi, we are on BES 4 and are having issues with an application that we have got deployed. My question is, if you move a user from a group that has a software config assigned to it, to a group that doesnt have a software config assigned to it, will it remove the deployed software from the device?

Also if you move a user from a group that has a software config assigned to it, to another group which has a different software config assigned to it, will it take the original software off and put the software on from the new software config of the group they have been moved to?

Also, is there a log which may help us see whether software has been deployed to a user or not and what do we need to look for in the log?
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Old 08-05-2010, 06:26 AM   #2 (permalink)
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Unless the group you are moving the user to has a software configuration-app control policy removing that application, the app will sit on the device and continue to operate.

To your second wrinkle, it's the same thing as above, with this additional item. In your stated case, the new software config will be delivered to the device.

Once you delivery a software configuration to a device, that app is on the device. The only way it is removed is if you change the software config-app control policy or the user manually removes it (if the app control policy allows this).

The log you are looking for is POLC log
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Old 08-05-2010, 07:18 AM   #3 (permalink)
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Thanks for your reply. Another question I have come up with is. If a user is part of a group that has a software config assigned to it and the user changes some of the settings within the application on the device, will these settings be overwritten at any point? does the BES server continue to replicate these settings to the device? The settings I speak of are not in any policy we have configured, ut actually within the application its self.
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Old 08-05-2010, 10:18 AM   #4 (permalink)
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Yes. I believe that within every 4 hours, the BES will 'push' back out the original settings of the software config-app control settings.
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Old 08-05-2010, 10:22 AM   #5 (permalink)
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Is there any way to stop it from doing this on a particular group?
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Old 08-05-2010, 02:33 PM   #6 (permalink)
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I suppose you could remove the config once it has been delivered.
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Old 08-06-2010, 03:08 AM   #7 (permalink)
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ah, ok, thx for ure help!
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