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Old 08-05-2010, 08:55 AM   #1 (permalink)
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Unhappy Mail Forwarding problem driving me crazy

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Hi,

Im having mail forwarding problems with a specific user. There are 6 bb users in my org, everyone but this one can send receive and forward mails. This user can send receive forward just text email, but cant forward attachments. This started happening 2 days ago.

Some data:
- Exchange 2010
- Bes 5.0.1.4
- Blackberry model 9700

Things i've done since:
- Battery pull
- Delete device data, user data and reassign
- Created throttling policy
- Created send as permissions to admins with dsacls (even if BESadmin user wasnt part of admin group)
- Changed device
- Resend service books
- Resend IT policy

None of this worked, I'm kind of desperate now. I havent tried submerging the device in water though, might function.

Any help would be gladly appreciated.
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Old 08-05-2010, 09:51 AM   #2 (permalink)
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The user having the problem is a Domain Admin?
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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Old 08-05-2010, 11:12 AM   #3 (permalink)
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Hi,

The user isn't a domain admin We've just deleted his exchange account and active directory as well.
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Old 08-05-2010, 11:43 AM   #4 (permalink)
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Ok, now we cant associate the device with the user. Web console gives error

"The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer."

I've run IEMtest.exe and it said

"Failed to resolve the SMTP address"

Will keep on investigating
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Old 08-06-2010, 08:09 AM   #5 (permalink)
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You've switched devices and still can't forward attachments? That obviously implies you've completely deleted this user out of BES and re-added him, correct? This user is in the same group and has the same IT policy as all of your other users?
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Old 08-10-2010, 12:30 PM   #6 (permalink)
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We have only the default IT policy for everybody and only one group. We deleted the contact and re added it in BES.

The problem is solved now but we had to delete the account from our domain controller also. So we don't know really why was that this happened.
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