Hi,
I've just started a new position at a company, & trying to find my way around!

I set up a 9700 & a 9100 on BES (v4.1.4!). No problem with the 9700.

The 9100 received a few emails & then stopped receiving.
I can successfully push out the IT policy, so it's connected at some level.
Any suggestions on a possible cause, or some steps to diagnose?
I'm a relative newbie to BES. thx

A little more background. It's the company owners phone!, he has had it about 4 weeks. The first 2 weeks it received email , no problems, then it stopped.

Any idea what changes were made to the device right before it stopped?

No, not at the moment. I'm going to ask the user that when I see him shortly.

On the server side, the previous IT Manager is no longer there.

Any isssues if I delete & recreate the user in BES & then reactivate?

There will be no issues with deleting and re-adding. It will most likely fix the problem you're having. Go to delete user> Yes - Delete the user and remove the BlackBerry information from the user's mail system

I did delete the profile in BES, but elected to No to the Remove the Blackberry Information option.
When I tried to add the user I got the message "user in delete pendind state...."
So I deleted the user with osql - delete from mailbox where mailboxsmtpaddress...

I then readded & activated.
The inbox populated & I sent, received & replied to 2 test messages. Great, I thought.

After that it stopped receiving :(
The last contact time is the time of my test messages.

Any thoughts.

thx pootshawn. I'll retry the process, this time selecting the remove the Blackberry information option

thx. That worked.