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Old 08-06-2010, 05:55 AM   #1 (permalink)
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Default 9100 connected but not receiving email

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Hi,
I've just started a new position at a company, & trying to find my way around!

I set up a 9700 & a 9100 on BES (v4.1.4!). No problem with the 9700.

The 9100 received a few emails & then stopped receiving.
I can successfully push out the IT policy, so it's connected at some level.
Any suggestions on a possible cause, or some steps to diagnose?
I'm a relative newbie to BES. thx

A little more background. It's the company owners phone!, he has had it about 4 weeks. The first 2 weeks it received email , no problems, then it stopped.
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Old 08-06-2010, 06:13 AM   #2 (permalink)
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Any idea what changes were made to the device right before it stopped?
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Old 08-06-2010, 07:24 AM   #3 (permalink)
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No, not at the moment. I'm going to ask the user that when I see him shortly.

On the server side, the previous IT Manager is no longer there.

Any isssues if I delete & recreate the user in BES & then reactivate?
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Old 08-06-2010, 07:59 AM   #4 (permalink)
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Quote:
Originally Posted by cf46sr View Post
No, not at the moment. I'm going to ask the user that when I see him shortly.

On the server side, the previous IT Manager is no longer there.

Any isssues if I delete & recreate the user in BES & then reactivate?
There will be no issues with deleting and re-adding. It will most likely fix the problem you're having. Go to delete user> Yes - Delete the user and remove the BlackBerry information from the user's mail system
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Old 08-06-2010, 10:24 AM   #5 (permalink)
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I did delete the profile in BES, but elected to No to the Remove the Blackberry Information option.
When I tried to add the user I got the message "user in delete pendind state...."
So I deleted the user with osql - delete from mailbox where mailboxsmtpaddress...

I then readded & activated.
The inbox populated & I sent, received & replied to 2 test messages. Great, I thought.

After that it stopped receiving :(
The last contact time is the time of my test messages.

Any thoughts.
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Old 08-06-2010, 11:35 AM   #6 (permalink)
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thx pootshawn. I'll retry the process, this time selecting the remove the Blackberry information option
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Old 08-07-2010, 07:35 AM   #7 (permalink)
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thx. That worked.
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