BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 08-06-2010, 01:19 PM   #1 (permalink)
New Member
Join Date: Jul 2010
Model: 9650
Carrier: verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Contacts are not syncing

Please Login to Remove!

A co-worker of mine is recently started not being able to sync their contacts. when entered from the phone outlook doesn't update, when entered from outlook the phone doesn't update. I've been reading some post on this forum suggesting deleting and undeleting the contacts service book labeled Desktop [SYNC]. I just wanted to make sure this operation was done entirely from the phone and also wanted to make sure that if the Service Book "Desktop [SYNC]" was deleted the messaging and calendar would not be affected. thank you for your help.
Old 08-06-2010, 05:18 PM   #2 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,002
Post Thanks: 28
Thanked 535 Times in 519 Posts

Never mind.... I didn't catch that this is BES. My bad.

Last edited by aiharkness : 08-06-2010 at 05:19 PM.
Old 08-09-2010, 06:17 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
cyclmpc's Avatar
Join Date: Nov 2008
Location: DC
Model: 9800
Carrier: ATT
Posts: 217
Post Thanks: 2
Thanked 2 Times in 2 Posts

Two common thing that you can check to try and troubleshoot will be to confirm that the device has the available memory. BB does begin to delete old emails, calendar entries, etc..., to make room for 'newer' items. Next, you will need to check the contacts themselves. A contact cannot sync unless it has at least one of the three fields filled, first, last, or company name. If not, the sync will stop. So the information you found with the service books is a good start, though it will not help without confirming the actual contact list.
I'm actually lost...
Old 08-10-2010, 10:37 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
b52junebug's Avatar
Join Date: Sep 2005
Location: Phoenix, AZ
Model: Many
OS: varied
Carrier: Corp demo abuser..
Posts: 268
Post Thanks: 3
Thanked 5 Times in 5 Posts

You will need to resend the service books otherwise it wont sync anything. Just because you delete it, doesnt mean it will fix the problem. If the sync service book is corrupt, you will need to ensure it gets resent to the device to correct the sync process. Also go into the the contacts list on the device, options, and see if it shows two desktop entries. If it does your best bet will be to wipe out the device reload it. You can always do a manual back up of the contacts and restore them before reactivating.
Your profession is not what brings home your paycheck. It is what you were put on earth to do.
Old 08-10-2010, 10:47 AM   #5 (permalink)
BlackBerry Elite
knottyrope's Avatar
Join Date: Jan 2008
Location: Massachusetts
Model: DT60
OS: 123456789
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,244
Post Thanks: 374
Thanked 383 Times in 353 Posts

In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.
unlock your phone here

Still rocking my DTEK60
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Johnson Controls A421, A419ABC-2
JOHNSON CONTROLS P72CA-18C PRESSURE CONTROL *NEW IN BOX* pictureJohnson Controls P70AA-400C Head Pressure Control *NEW* w/ Manual
Johnson Controls P70AA-400C Head Pressure Control *NEW* w/ Manual pictureNEW 375-49340-101 York Electric High Torque Actuator 120V Proportional 450 LB-IN
NEW 375-49340-101 York Electric High Torque Actuator 120V Proportional 450 LB-IN pictureflow switch johnson controls F61KB-11C
flow switch johnson controls F61KB-11C picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.