08-09-2010, 09:35 AM
Thumbs Must Hurt
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We're about to implement a password policy. It won't be to invasive, as in requiring a large amount of characters, requiring it to be changed at certain intervals, etc. Our policy will be 4 characters and the PW does not expire. Knowing my users we'll be getting calls that they can't remember their password. Probably after entering it like 9 times so one more and the device resets itself. Can we reset the password from the BES or do we just have to let them suffer? If they do do it 10 times and the device resets won't it still ask for the password once the reset is complete?
Our BES is at level 18.104.22.168. Would "Set Password" and Lock Handheld" be the function I use to reset a forgotten password??
Last edited by totalstu : 08-09-2010 at 09:37 AM.