BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-09-2010, 11:14 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Location: London
Model: 9000
Carrier: 02 UK
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Cannot login to adminstration after 5.0.2 (SP2) upgrade

Please Login to Remove!

Hello,

I upgraded our server from 5.0.1 MR3 to 5.0.2 (SP2) today (for exchange 2003).

Upgrade all went well, no errors or alarms and test messages all seem to be working fine from server to devices etc etc.

However I'm now unable to login to the administration console (service) with my active directory credentials (or any other). It fails with IE8 and Firefox 3.6.8

I get a flat "The username, password, or domain is not correct. Please correct the entry."

every variation of the BESadmin account username and password fail too.

since it's not locking my AD account it seems like the query from the BES to the AD is failing for some reason?

All BB services appear to have started successfully.

Last edited by Insane_Homer : 08-09-2010 at 11:20 AM.
Offline  
Old 08-09-2010, 11:46 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Location: London
Model: 9000
Carrier: 02 UK
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Windows Event log is showing the following error after each login attempt:-

Quote:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 09/08/2010
Time: 16:43:23
User: N/A
Computer: HQBES01
Description:
The BlackBerry Administration Service - Native Code Container service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

For more information, see Help and Support Center at Events and Errors Message Center: Basic Search.


Closest I can find this this post referring to the un install of MS patch KB979683.

this patch was installed on my BES via WSUS update on 18/06/2010, however it's saying it cannot be un installed.

Last edited by Insane_Homer : 08-09-2010 at 11:59 AM.
Offline  
Old 08-10-2010, 03:36 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Location: London
Model: 9000
Carrier: 02 UK
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think this solved it...

Did a manual check of the Java console for updates. Installed 1.6.0_21 as applicable and tried the login again it worked fine...

1.6.0_18 was installed via the upgrade process successfully and was the 'current' version until I perform the Java check & update.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.