08-09-2010, 10:43 AM
Talking BlackBerry Encyclopedia
Join Date: Jun 2007
Location: Edmonton AB, Canada
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| | Device activation not completing
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I have a 9550 that I'm trying to activate for a user. The Activation appears to start activation properly, but then something goes sideways during the process.
on the device screen I can see:
Acrtivating [email address]
waiting for services
your email address [email address] is now enabled
That's all the device does, it doesn't download contacts, calendar, etc. The user had email on it, but could only receive, not send email.
in the BAS it shows the PIN, but not the model number. On the device, it shows all the service books being on the device, and I have tried deleting and resending them, and it does do that, but doesn't solve the problem.
I tried wiping and doing a new activation and have the same result.
BES 5.0.2 MR4
Exchange 2010 SP1 RU2
WES 2008 Alumni